This was a first class experience!! From the valet parking and bellhops when we arrived to the gorgeous room and view!! Super cool amenities, we really enjoyed the pool, exceptional!!
We would definitely recommend going to Mount Airy and we are looking forward to coming back again!
Shout out to the amazing staff at the hotel for being very helpful and accommodating!
A very cozy place right in the UPenn campus with spacious rooms. Everything was just fine. Maybe the wake up knock at 9:30 am on the checkout day attempting to ensure that we do not oversleep and indeed leave the room by 11 am was not necessary.
My experience was 5 star. The water pressure was great, the HVAC system was quiet, I never heard it cycle off and on, the bathroom light was perfect for makeup, the mattress was comfortable and so where the pillows and last but should be first, upon my check-in, I was greeted and treated very well by front desk staff Kiana and Steven. I saw Steven the next day and he was consistent in that he was helpful and gracious.
Hotell i Pennsylvania100 % av besökare väljer det här området
GGästanvändare2024.10.31
We had a great stay at the Windsor Suites. Location wise, it’s a 5 minute walk to the City Hall and within walking distance to different establishments. There’s restaurants at the lobby as well. The room was VERY spacious— it had a walk-in closet room with an iron and an ironing board. It had a kitchen space with a refrigerator, microwave, coffee maker, and utensils! The room was clean and was very well maintained. The staff was very friendly and helpful too. Overall, we really enjoyed our stay here and will highly recommend this place to anyone staying in Philly.
Great place. Great food and bar. NOT a place to relax. To many screaming kids in the pool and hot tub. Its a hot tub to relax.not a wading pool for the little ones.
Hotell i Pennsylvania100 % av besökare väljer det här området
FFoluso2025.06.06
The hotel is excellently located for exploring downtown Philly—just steps away from major attractions, restaurants, and public transit. The room was clean, comfortable, and well-priced, with all the essentials I needed for a short stay. While the space—especially the bathroom—was on the smaller side, it was functional. The only major downside was an unexpected fire alarm at 4am, which was quite disruptive. Overall, a solid option if location and value are your top priorities.
Nice sized apartments with good kitchen facilities. The bathroom was nice and clean. Good sized double bed and sofa-bed. The only downside was the noise from the neighbours, the rooms are not very sound-proof, the neighbour upstairs when flushing toilet was very noisy can wake you up.
With a stay at this cottage in Long Pond (Emerald Lakes), you'll be within a 15-minute drive of Kalahari and Mount Airy Casino. This cottage is 8.3 mi (13.4 km) from Camelbeach Mountain Waterpark and 7.2 mi (11.5 km) from Pocono Raceway.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and barbecue grills.
Free self parking is available onsite.
Make yourself comfortable in this air-conditioned cottage, which features a fireplace. A kitchen is outfitted with an oven, a stovetop, and a microwave. Conveniences include a ceiling fan and an iron/ironing board, and you can also request a crib/infant bed (complimentary).
Everything about this hotel from staff, location, services,cleanliness, the pool area to food was absolutely wonderful. Thank you for making our stay perfect. Would recommend.
GGästanvändareWe inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, ”it may be closer to the guaranteed time of 4pm.” We had reservations and that would push us. However, we came back at 3 and were told that ”because you're third party.....” Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were ”third party.” I wasn't given a chance to show my Hilton Honors number because we were ”third party.” Well, the ”guaranteed” time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were ”third party” and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were ”third party”, apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.
GGästanvändareI was there for a church conference. My room was not ready until after 4pm, however being involved with the conference, there was not an issue. I had spoken to Kevin, manager at the registration desk several times. He, as well as his entire staff, were personable, friendly, courteous and was able to accommodate and answer any questions I had. The facility was clean, they were doing some painting in the main hallway (everything was well marked) and, even the painter was friendly. The only hiccup was that the bathroom tub/shower was extremely narrow. Someone who is bigger than I am would have a tough time being comfortable while taking a shower. All in all the facility, conference center, parking garage, coffee shop and restaurant staff were all great. The food during our conference was good and the wait staff (buffet style, served us) were friendly and professional as well. My room looked out over Lake Erie and the lighthouse. I would definitely recommending staying as well as having your functions at this facility.
GGästanvändareWe had a great stay at the Windsor Suites. Location wise, it’s a 5 minute walk to the City Hall and within walking distance to different establishments. There’s restaurants at the lobby as well. The room was VERY spacious— it had a walk-in closet room with an iron and an ironing board. It had a kitchen space with a refrigerator, microwave, coffee maker, and utensils! The room was clean and was very well maintained. The staff was very friendly and helpful too. Overall, we really enjoyed our stay here and will highly recommend this place to anyone staying in Philly.
AAnonym användareThe room was clean, and hotel location was good. Easy to walk to places of interest and also close to Suburban station. However, the breakfast was overpriced and poor. I recommend visiting local cafes instead.
WWiliam Paz blancoThe service is good, and the cleanliness is excellent, but the pool was closed for the weekend. The rooms do not have a minibar or smart TV.
SSunnyK86I had a great experience I came during Super Bowl Weekend. Nice weather nice service amazing sunrise and sunsets. Was able to get great food surrounding the hotel area and everyone at the hotel is so friendly and always give amazing customer service. I will return. I love the pool and gym.
GGästanvändareHad to wait for room with a safe then when you got room safe didn’t work.
Elevator service horrible wait time 10 to 15 minutes with no hallway air conditioning.
Bathroom had a town on rack was full lipstick imprint.
GGästanvändareSofitel is an elegant brand and is often located at the heart of the city. The Philadelphia location is perfect for those who want to see the city and is luxurious enough to stay in for some rest and relaxation. There's a restaurant in the lobby. In walking distance are some of the best restaurants in the area as well as historical attractions. The room included a King bed, a roll-in shower, and many other amenities. Because I was here for a conference, transportation to and from the convention center was available. Next to the convention center is the Reading Terminal Market. However, if you like to walk, the sites are amazing and the Reading Market is only 1 mile away. Hidden costs were disclosed upon check out. You might want to ask about that from your travel agent or the hotel management.
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