Gwesty Ty Newydd

Check-in was simple, as the room was pre-paid. A complimentary car park voucher was issued. The sea-view room (#6) was spacious and spotlessly clean. The bathroom was huge. We had dinner in the bar area, and there was a 5 piece live band on. A sunrise beach walk (accessible directly from outside the hotel) set us up nicely for a full cooked breakfast, which had 'proper', good quality ingredients. The '10am check-out' is not conducive to a relaxing stay. I fully appreciate that the housekeeping staff have a job to do, but when breakfast is only offered 8.30-9.30am, it doesn't give you much time to let it settle, before having to depart. Just an extra hour until 11am would make a big difference.

This was the worst customer service experience I have encountered in Wales. Myself, my partner and 2 children decided to visit the pub for a hot drink (Monday 19th August) to get out of the wind and rain. We noticed around the back there was a terrace and thought it would be nice to sit inside looking out at the view of the sea. As we were entering from the cold just before 5pm, we were not greeted but aggressively told by a lady (senior member of staff in her 50's) on entry "you can't sit in here, as all tables are booked out at 5:30". In shock, I kindly explained that we were stopping for a drink and will be out well before 5:30 to which the lady let us choose a table considering the place was almost empty with 1 other family and 1 man sat alone at a table. I was taken aback by the rudeness but thought I would give them a chance. The table we sat at said booked out at 6:15 so we had plenty of time if needed. I then ordered drinks at the bar, 2 hot chocolates (1 plain for me and 1 with cream and marshmallows for my daughter) and a latte - I paid for the drinks and sat down to await them being brought to our table. Another member of staff with dark hair and glasses (another senior member of staff) then came to our table and said the same repeated message of "you can't sit in here, as all tables are booked out at 5:30". I then turned and explained what I had already said to the other member of staff 5 minutes previous. The young waitress who served me behind the bar brought the drinks over. My 8 year old daughter says she was the only polite member of staff we encountered on this visit, if this is what an 8 year old can observe then there are issues here. I walked out in to the terrace to take some photographs as this was one of the reasons I wanted to visit. The views were stunning and the only thing I rated about this place. As we packed up and were leaving the pub (before the 5:30pm curfew) the first member of staff we encountered then said "goodbye". I then turned and explained to her that I had just experienced the most unwelcoming visit I have ever had to a pub. She then said sorry and explained that they needed the table back for 5:30. I then said we didn't feel welcomed and we could have been accommodated in a different room or on the terrace if this was an issue. I asked if she was the manager, she said she was not but that she was a senior member of the team. Unhappy with her attitude I explained that I will be writing this review to which she said "you can write a review" and apologised again. TLDR: A disappointing visit to a pub in a great location by poor customer service from senior members of staff.

Great place to eat with fantastic sea views, good menu from simple sandwiches to three course meals of the highest quality at reasonable prices. I need to have a minimum 200 characters so I'm struggling a bit but I'm almost there...........