Residence Inn Aberdeen at Ripken Stadium

The hotel was close to restaurants and stores which is a huge plus. At the same time, not near a highway so nice and quiet! The room was dated (dining chair cracked "leather", lots of dings on walls) and not as clean as I would have liked. Parking is on the Marriott Courtyard side only, which wasn't an issue for me, but might be for elderly or people with little kids and lots of luggage as you have to walk through the Courtyard, past the check in desk to the end of the building to get to the elevators for the Residence Inn. There was no ice machine on the 6th floor and I always fill up my large Yeti in the morning as I drink ice water all day, while onsite with clients. The first morning I asked the front desk if there was an ice machine and was told the breakfast cooks could get some for me. There was a woman that happened to be standing near me and took my Yeti and filled it up. She was so sweet and really pleasant and did it for three days for me! Great staff - very attentive! However, the breakfast area is not open during the day/evening and it still would have been nice to get my own ice.

We have stayed here more than a dozen times (we even stayed on the Courtyard side once). It is a great hotel with a nice staff, and we have been pleased each time with the level of service. It's not so fun when there are the sports teams there as they tend to dominate everything, but my family will continue to return here.

Check in was okay. Breakfast was okay. Customer sercice was good upon arrival. The room was musty, no shampoo or conditioner bottles. It looks as if it were ripped from the wall. I wasn’t given a folio, (by choice) but when I called just to get final amount, the “front desk supervisor” was extremely rude & rushed and cut me off talking to ask for my name. Didn’t get to even finish the question. I asked if she can read me the total and her response “well you didn’t get it emailed to you?” was very sarcastic. When asked for a manager, “I’m the front desk supervisor, What do you need” was the response given.

By normal Residence Inn standards, this hotel is a bit tired and shows it’s wear and tear. But it serves its purpose as a place to stay during the youth baseball tournament. The staff tries hard, and it’s pretty clear they only have so much to work with and have a lot of challenging guests related to tournaments. Judge it by the standard of being basically an extension of the baseball facility, not really a Residence Inn like you’d find in some place you’re visiting.

Awful. Room was dirty and had an odor, kitchen counter and cabinets were sticky, found hair in the bathrooms, the carpets were stained, dining chairs had rips in them. The carpet was so gross that none of us took our shoes off until we went to bed. We arrived later in the evening with two children and an infant after driving 8 hours. Thanks goodness I brought Lysol wipes so we could wipe the surfaces down. It was too late in the evening to complain or gather everyone up to change rooms. It was Xmas week and the hotel was pretty booked. I wrote to the hotel and they responded rudely. They gave me $100 refund for a room I paid almost $400 for. I’m very disappointed in the Marriott name. Pick another hotel to stay at. This one has rude staff and horrible housekeeping.