The Spires Serviced Apartments Aberdeen

Arrived at 5 o’clock just as the keys to our apartment were being put in the safety deposit box. One of the staff kindly showed me round to block D and pointed out our apartment. The front door of the block had been wedged open but the staff member kicked the wedge away. I went into the apartment and used the toilet. When I came back out to get the rest of the family from the car park, I found that I couldn’t open the front door of the block. The latch to open the door just carried on turning… I was stuck! Luckily, I had my mobile with me so I phoned my husband who came round to block D and I passed the keys out to him through the letterbox in order for him to unlock the block door! Surely this is a fire hazard as it prevented access and egress from the building? I called the helpline number and reported the matter but upon leaving the following day, the lock was still not functioning. The apartment itself was rather tired looking. The carpets could be doing with some tlc as they were quite dirty and there were many stains on them. Also, a lick of paint wouldn’t go amiss. The sofa was really uncomfortable and sagged no matter where we sat. There were several stains on it too. The heating didn’t work and the underfloor heating fuse had been removed?!? There was dirt and debris left on the kitchen floor beside the bin, the crockery wasn’t clean and although there was a teapot, it had no lid! The kitchen smelled very stale, and the fridge also had a funky smell. I wish I could say I got a great nights sleep but unfortunately not. The mattress of the double bed was solid and made noise every time I turned over. There was also an awful lot of traffic noise which didn’t make matters better. In the second bedroom, the bedside light wasn’t working. Pre-arrival, we’d paid an extra £30 for a late checkout yet the cleaner came to service the apartment while we were still in there. On the plus side, there is ample free parking. However, sadly, I wouldn’t recommend as it was an all round disappointing experience for the £119 apartment charge.

I had room number 13 with bedroom windows looking to the street. It was noisy for me and I can not sleep properly. Also please give attention that breakfast included in room rate very small for person, only 1 crousant and 100 ml juice. I don't recommend to take it, better slend 5 pounds for something else.

First time stayed at The Spires Apartment. This is flat size room rather than apartment. We were shocked upon arrival dragging our luggages on the staircase, this place not equip with lift. Washer & dryer, dish washer, fridge, basic cookware - 3pots, 1x fried pan so dirty - greasy non stick coating are peeled off, cutleries availabe. The room are very small with double bed, mattress & pillows are very poor quality. Some of kitchen essential are extremely filthy esp toaster, electric kettle & cooking hood very greasy without filter. Room are not particulary clean, very dusty everywhere including walls, furnitures, windows sills, bed frame, foot/fingers print on coffee table. Kitchen blind covered with stains & dusty top to bottom. Carpet are not been clean/vacuum. As for cleaning, housekeeping staff were lacked of effort in cleaning/thorough cleaning. They should pay attention on cleaning/scrubbing esp stains on bathroom sink, shower cubicle on wall top to bottom, kitchen blind, dusting, floor were not vacuum & mop properly therefore dust remains. Wear & tear everywhere. Worst part, prior to make the bed on weekly basis, housekeeping place all cleaned bedding/sheets & pillows on the floor & on public staircase outside the room. Utterly poor hygiene!! 1x croissant, tiny butter, smallest quantity jam & tiny packet juice provided daily execpt Sunday but we never consume due to their poor hygiene. How we wish that we did not stay in this place in the first place. Overall, extremely disappointed our hard earned gone into wastage.

I stayed here with some friends and we we actually found the stay great until the aftermath. We had to pay a £150 security deposit and have been told we will not be returning it as they detected indoor smoking. NOT ONE OF US SMOKE, it is a complete fabrication so they can keep our money. They also tried to claim that we hosted a party throughout the night which was also a lie as we weren't in the apartment for the majority of the night. They have tried to discriminate against us for being a younger group and have used this to make up their own reason for not giving us our deposit back. BE WARNED THEY WILL NOT RETURN YOUR DEPOSIT.

No concept of reception and room service. 2 times out of 3 weeks stay my room was kept open with keys on the door and when complained to Izabela at reception didn't care or apologize. I was additionally charged almost 2 days of stay just for requesting a change in room and an extended check out, FYI - I was charged at £95/night. These guys are very rude and money minded. I won't refer this to anyone except for Kitchen and I have recommended my Corporate travel team on the same.

Couldn't have had a better time; part of that was the gig I went to, part of that was the company I had and part of that was the cosy, pleasant place I got to rest in afterwards. Minimum of 200 characters so lalalalalalalaalalllaalalalallallal