The Kinmel & Kinspa

The hotel is fabulous! The food in the evening was really good and we enjoyed every last morsel! Staff are very professional, room was spotless and very well looked after. Why score of 3? The spa! The swimming pool was very, very cloudy! Not inviting at all. It was also cold. Did report to girl on reception, but they must have known as any visual check would have told them it was cloudy. The thermal pool was not quite warm enough and was also very foamy! It looked like someone had added bubble bath, so not the facilities fault, but again, visual inspection would have alerted the team. As others have said, quite small and not enough space in changing rooms - whole experience of spa was disappointing. However, I would recommend the hotel without hesitation, just don’t opt in for the spa.

Having stayed here 7 years ago which was a lovely experience we were not surprised but it was just as good yes the spa had aged a bit it had just been refurbished on our last visit we booked in at 15:00 for our spa visit it was really nice just enough people in there to make it a comfortable experience you are allowed 2 hours which to be fair is long enough We were on the ground floor the room was very comfortable and quiet so a nice experience with the deal we were on we had dinner bed and breakfast the evening meal menu was very good only a couple of items were with a supplement the drinks were a decent price which for hotels is very surprising the food 3 courses was substantial and beautifully cooked Joanna and geraint who served us were a credit to the hotel breakfast was also very nice and again was really substantial serve yourself for some and some cooked fresh as per order I was slightly apprehensive reading previous comments but in our opinion it was really a great deal

The suite we stayed in was okay but dated and I felt like it was missing a few thing's. Like glasses for the room the mini fridge was empty the hair dryer was broke the shampoo and conditioner wasn't enough for 1 wash. It had a nice bath but no bubble bath to make one. Only given 1 key card so if I left the room I would have to leave the key card in the room so my partner would have light. The lifts was out. We wasn't sure if we could order room service so we didn't. We couldn't book any spa treatments as they were already filled by the time we booked. Robes for the spa wasn't provided. No air con in the room. No femcare provided like bags to dispose of sanitary items of etc and breakfast finished to early at 10am. All these things we normally get for the price we paid and I think if you are going to charge a premium price of £400 for 2 nights I would expect these things provided and I would also expect to be told when booking I wouldn't be able to book any spa facilities. The bed however was very comfy. I must give credit to the staff as they where amazing and the food is gorgeous and worth the price.

The hotel was nicely situated in the countryside, a short distance from the centre of Abergele. The room was well appointed with a decent sized bathroom. I did note that the larger of the two showerheads did not seem to work.. The gym was well equipped and the spa facilities were excellent. The evening meal in the brasserie 1786 was delicious and the service was excellent. Unfortunately, our stay was curtailed as the carer for my partner's 93 year old mother was unable to provide the care needed. Upon check out, we explained the situation which at the time of checkout remained unresolved but this issue was resolved to both parties’ satisfaction after a conversation with the manager.

We stayed here for a night with spa use, a treatment, and 3 course meal. Some of the pros included a nice bottle of prosecco in the room, nice breakfast and a reasonably good massage. Some of the cons included quite a small spa facility which was difficult to actually find personal space to relax in. Quite a poor evening meal (though dessert redeemed it a bit!) And the worst attempt at liqueur coffees i have ever tasted, served in a gin glass!? Worth noting that even though your meal is already paid for, you will be expected to pay a service charge after eating. It's hard to recommend this hotel and spa based upon the quality of the experience provided, but we still had a pleasant time overall.

We've been here on a number of occasions now, and never once felt let down, or had poor service. The Oktoberfest event was superb, I'd never been to anything like that before, but the food, drink and entertainment was spot on, already looking forward to this year! 🍺 The spa facilities are lovely, a great addition to a stay, or just a little break in your day, with everything needed to have an enjoyable experience. Food has always been spot on, especially the freshly cooked breakfast, which is rotated under the hot plates enough to not leave any sub-par items resting there. Rooms are very spacious and greatly detailed, we've stayed in one of the suites as a treat, and also for a stay before a family members wedding, again, all spot on! Overall, nothing negative to say at all, and can't wait to come back!