The Kinmel & Kinspa

I visited the spa this week with my daughter. Whilst it is a lovely place, the receptionist friendly and welcoming I was left feeling disappointed. The robe bundle we paid extra for was damp and thrown together. Hardly any of the lockers worked. The spa was great however there was far too many people in there so we had to wait to get in the sauna, steam and pool. It didn’t feel tranquil, it felt rushed and aware of others knocking into you etc. Of course the showers and changing room also created a queue of people, it was a nightmare. My treatment was expensive but it was a treat, however this was also rushed, the therapist didn’t speak to me to ask what I wanted etc.. no consultation whatsoever and honestly I felt robbed! Never again. I’ve given 2 stars one for the receptionist and the other for the tranquil room. The rest was spoilt by greed to get as many people in as possible. There are other spa experiences in the area, check those out before you part with your money.

Excellent place, fantastic family run business. Nothing is ever too much trouble and will always go out of their way to accommodate you. The Brasserie & Oak Lounge offer a great choice of food and drinks, always flavoursome and well presented. We visit at least once a week for dinner and drinks and think it is one of the best bars and restaurants in north wales. The spa (Kinspa) is without a doubt the best spa in the area. Been to some fantastic events here too.