Abilene Inn & Suites

Took more trips than necessary to get a key that worked. Eventually we were moved to a different room. Breakfast was bleak. No eggs, only fruit banana, and lots of carbs. Bed was comfortable, nice to have a frig and microwave.

Not as advertised The hotel had an odd smell as soon as you walked in the door. There was no in room coffee as advertised and the bed was like sleeping on the floor it was so hard. Their staff has no clue what is going on. After finding out there was no in room coffee maker (as advertised) the front desk clerk told us there is fresh coffee in the dining room 24/7. I was up at 5:30am and no coffee. I was told to come back at 6:30 when they had breakfast ready. Came back and coffe was ready, but there was no food and no one was even in there prepping. Overall it seemed clean, but that’s about it.

This was one of the larger hotels in Abilene - but it was an old property. A new, replacement hotel is opening very soon. It felt like thisnhotel was being ignored and all resources put into the opening of the new HIE across the street. Also, we had a bad check in experience. As i was on crutches, i asked if we could have a first floor room. Shebsaid none were available and then proceeded to give us a second floor room farthest away from the elevator. Also, we had prepaid for our room on *******, yet this check in girl charged my credit card again for the room. We checked in arpund 6pm, so surprised we couldnt have been placed in a room closer to elevator. I would like to compliment the front desk manager, Heather, as she was very helpful in getting the room charge removed from my credit card and she apologized for the problem.

We had about 30 numbers to this hotel for a family funeral from 2-3 days All of us everyday had to get new key cards for the rooms. Then waiting at front desk for awhile to get sone help even called front desk several times while standing In front of it

The side entrance to the building supposedly requires the use of the room key to enter but the door doesn’t even lock. That makes me feel much less safe…about as safe as a drive-up motel without the barrier of a lobby. The pool room had the back door propped open and anybody could sneak in from outside. The coffee maker in the room was dusty and filthy inside; it was very unsanitary. There was no hand soap for the bathroom sink. The front desk attendant searched and found two small bars though she seemed annoyed with the request. She also didn’t seem to want to reprogram our card key that didn’t work. Even our 5 y.o. commented “She wasn’t very friendly.” She didn’t look up to greet people when they entered. Anybody off the street could be in this hotel. At least it is quiet; I think it may be because people know not to stay here. This room was extremely overpriced. For this rate we expected much more. Haven’t had breakfast yet so I can’t comment on that.

Overpriced for the amenities available. Desk Furniture is ratty. Walls are damaged. Appliances make a lot of noise.