Rixos Marina Abu Dhabi

Excellent family holiday, cleanliness is what makes the hotel along with the quality of food, drinks and service

Whilst the premises are nice the customer service lacks that personal touch and felt more like a cheap resort (despite the high price) where no one cares. Staff are clueless when asked a question and apart from breakfast staff no one seemed interested. This lack of customer service made me think this place don't care about customers and this I do not recommend. Please train staff to attend to customers as it didn't feel like a 5 star service. Room was ok, comfortable beds. Beach was nice and food average. The restaurants were really bad on customer service, they told Me to go back later as I was one person as they didn't have space for me, very rude and disrespectful, so I ended up dining outside the hotel at better locations with better customer service. Location was good but If you look for a classy, comfortable, peaceful and excellent service type of stay this is not it. It was noisy , expensive, lack of customer service and extremely busy with families and loads of kids. . Not what I hoped for, very disappointed.

It’s a nice family place clean and well maintained. Rooms were nice location was good . We did not try beach . Swimming pools good . Breakfast was also variety of food .

It's all good. However, the mattress in the room is very uncomfortable. Uncomfortable to sleep. Most likely, we won't choose for a holiday by the sea anymore. It's impossible to get enough sleep.

The hotel offers excellent facilities and a great location; however, the service and reception staff are uncooperative and frequently create issues for guests, disrupting the enjoyment of an otherwise pleasant stay.

We booked 2 single bed 2nights !they can’t provide when we check in, and they tried to provided extra bed to us , it is helpful, second night we move other room , but the view and room is terrible!