DR CHARLTON LOW
8 oktober 2023
Had a bad start (due to flight rescheduled and hotel didn’t allow to amend / push date by a day). They decide it will no show, even though I have airline documents to support. full Paid and didn’t allow to recourse at all. We called hotel earlier thrice but time difference stating the reservation office open later hours. Total disappointment.
I took it with stride and do another booking at same hotel for 2 nights. It was extreme costly.
Nevertheless, book 2 days (later) in this new booking for exhibition. They got me upgraded into a one room apartment style.
Hotel location is good with Mall -link at level 3.
The roof top pool was small and open air (good to have sun UV), but i prefer under shade. Pool life guard was friendly and constant at watch with kids playing there.
Breakfast was excellent and wife enjoyed.
Given much choice hotels and this bad experiencing, sadly will not stay here again.
I giving this better rating due to staffs which they did well. Just poor manager who could have dealt better with customer relationship.
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