Grand Villaggio Hotel, Abu Dhabi

good services from staff

Unacceptable Service at Grand Villagio Hotel I am writing to express my profound dissatisfaction with a recent experience at the Grand Villagio Hotel, which occurred on [Insert Date of Stay]. The events that transpired during my stay, particularly concerning a room service order and the subsequent handling of my complaint, were entirely unacceptable and compromised my sense of safety and well-being. On 31st of May 2025 around 22:35, I contacted the reception to request a simple order of watermelon. I was then transferred to the restaurant, where I placed my order. To my dismay, the waiter who delivered the order brought an entire fruit platter, which I had explicitly not requested. When I tried to clarify the error, the waiter exhibited an appalling lack of professionalism, using disrespectful language and shouting at me. The situation escalated to a deeply unsettling degree when the waiter attempted to forcefully enter my room, pushing against the door. This aggressive behavior, coupled with the knowledge that hotel staff possess extra keys, created a significant sense of insecurity. I felt genuinely unsafe, concerned that the individual might attempt to enter my room without my consent. Furthermore, the waiter then demanded I pay 80 AED for the unsolicited fruit platter. Immediately following this alarming incident, I reported the matter to Mr. Khisra at the reception. Regrettably, despite his assurances that the issue would be addressed, I witnessed no tangible resolution or follow-up. This lack of action reflects a concerning disregard for guest concerns and a failure to effectively de-escalate a distressing situation. The overall experience demonstrated a severe lapse in customer service standards and a disturbing indifference to guest safety and satisfaction. I expect a hotel of Grand Villagio's purported standing to uphold a much higher standard of professionalism and guest care. I look forward to your prompt investigation into this matter and a substantive response outlining the steps that will be taken to address these serious concerns.

Perfect

Always had a good stay.definitely will come back.

It was comfortable and perfect location near to the services by walking. Stuff are kind and respectful.

We had booked this hotel for 3 days and we were actually really shocked! We had already paid so unfortunately we couldn't leave earlier. The pool was literally so small and the water was cold. Because it is on the roof terrace there was no sun. We were shivering from the cold. The beds by the pool were DISGUSTING. I would rather have sat on the floor. Food was full of salt. There was a lot of noise every night, but the last night really took the cake. I don't know if they have a disco or something there, but the people that come there are really horrible. They walked half naked on the street screaming until the police came. Then an ambulance followed. Finally there were 2 women literally touching a man in the lobby. Our children were really upset. This is really NOT acceptable. This is not a family hotel, not even a normal people hotel. Does not meet at all what the Emirates an Islamic state stands for. We come to Dubai more times a year and have never seen this. I can't say a word about this hotel. PITY!