Dusit Thani Abu Dhabi

Dusit Thani Abu Dhabi recensioner

Dusit Thani Abu Dhabi

925 Sultan Bin Zayed The First Street (Al Muroor Road), Al Nahyan, Abu Dhabi, Emirate of Abu Dhabi, 00000, United Arab EmiratesVisa hotellinformation
Dusit Thani Abu Dhabi
Dusit Thani Abu DhabiDusit Thani Abu DhabiDusit Thani Abu Dhabi
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Gästrecensioner

8.6/10
Mycket bra
67 recension
Verifierade recensioner
Läge och interiör8.4
Bekvämligheter8.8
Service8.4
Renlighet8.9
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Alla recensioner(67)
Positiva recensioner(66)
Recensioner med foton/video(19)
Utmärkt vistelse!(25)
Utsökt frukost(19)
Rent och städat(15)
Utmärkt service(14)
Utmärkta bekvämligheter(13)
Utmärkta rum(12)
Utmärkt valuta för pengarna(7)
Negativa recensioner(1)
Gästanvändare
Tvåbäddsrum Club Deluxe
Bodde på feb. 2025
Affärsresenärer
27 recension
4.5/10
Publicerades 27 mars 2025
First of all, I would like to say the service from club lounge was very nice. All the staff there are friendly and helpful. However, the service from the reception on the lobby floor was awful and could be considered as a total mess. They didn’t let me checkin at the club lounge and asked me to wait for 5 min to start the checkin procedure on the lobby floor. And the worst part is they arranged me on the smoking floor l, however, I booked the non smoking floor. Until I noticed and asked them to change the room for me, I waited for 2 hours totally! And that’s even after I urged them twice. And after I checked out at club lounge, the receptionist from the lobby floor still tried to call me. For what? checkout?! All in all, everyone from the hotel was slow, even the laundry guy. I waited for the laundry guy to pick my clothes up for 40 minutes! And waited for the laundry guy to return my clothes for another 30 min!!!
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback. While we’re delighted to hear that you had a positive experience with our Club Lounge team, we sincerely regret the challenges you faced during check-in, room allocation, and laundry service.Please accept our sincerest apologies for the delays and miscommunication that impacted your stay. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you. Rest assured, we are addressing these concerns with our team to ensure such lapses do not happen in the future.Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the seamless and exceptional service you deserve.Yours,Jean-Pierre Trabut, General Manager
Harry.Singh
Rum Deluxe King
Bodde på feb. 2025
Familj
7 recension
9.5/10
Otroligt
Publicerades 3 apr. 2025
The breakfast was really good, enjoyed it. Satisfied with overall service and facilities provided
Översätt
Svar från boendet: Dear Harry.Singh,Thank you so much for your kind words and for taking the time to leave us a great rating of 4.7! We're thrilled to hear that you enjoyed the breakfast and were satisfied with our service and facilities. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back again soon!Yours,Jean-Pierre Trabut, General Manager
Tachadol
Rum Deluxe King
Bodde på sep. 2024
Affärsresenärer
2 recension
8.0/10
Mycket bra
Publicerades 21 okt. 2024
The room was good. But the temperature knob of the tap for the shower was not well repaired, it almost hit my foot. The breakfast was great with a lot of variety, but there was no Thai style that much, and it was almost the same for 6 nights that I have stayed. During the busy breakfast time (~9 to 10 am), the breakfast room was chaotic. There was someone who just took my table, and the coffee that I ordered never arrived.
Översätt
Svar från boendet: Dear Tachadol,Thank you for sharing your detailed feedback. We're glad to hear that you enjoyed your room and the breakfast variety, but we're truly sorry to learn about the issues you experienced during your stay. We apologize for the inconvenience caused by the shower knob and the breakfast service challenges. Rest assured, we will address these concerns to ensure improvements are made, especially during peak breakfast times. We appreciate your patience and hope to have the opportunity to provide you with a more seamless experience in the future. Thank you again for staying with us.Yours,Jean-Pierre Trabut, General Manager
Vivian
Rum Deluxe King
Bodde på nov. 2024
Familj
7 recension
10.0/10
Enastående
Publicerades 22 dec. 2024
Good service, a lot of food to choose from, great breakfast, my daughter likes it very much, also good gym center, clean and quiet
Översätt
Svar från boendet: Dear Vivian,Thank you for sharing your feedback. We're thrilled to hear that you enjoyed our good service, diverse food options, and great breakfast. It’s wonderful to know your daughter had a great time, and you appreciated our gym facilities as well as the clean and peaceful environment. We hope to welcome you and your family back again soon.Yours,Jean-Pierre Trabut, General Manager
MaulikS
Rum Deluxe King
Bodde på maj 2024
Familj
4 recension
8.5/10
Mycket bra
Publicerades 17 juni 2024
Good hotel, and great breakfast selection. Got our room quickly, however if you need a connection between two rooms you should arrive early.
Översätt
Svar från boendet: Dear Maulik,We appreciate you taking the time to rate us and post your positive review about your stay at our hotel.Your rating and feedback are invaluable to us.Further to your comments regarding the special requests such as connecting rooms, we would like to clarify that any special requests cannot be guaranteed and are subject to the availability upon arrival.Thank you for choosing to stay with us and we look forward to seeing you again in the near future.Yours,Jean-Pierre Trabut, General Manager
Jubilee S
Rum Deluxe King
Bodde på feb. 2024
Affärsresenärer
14 recension
9.0/10
Utmärkt
Publicerades 19 mars 2024
Visited during Ramadan The breakfast was nice The in room amenity limited. I lost power in my room during the stay so I had the technical support to reset the electricity for my room. All staff friendly and nice Location wise not prime.
Översätt
Svar från boendet: Dear Jubilee,Though our location is not up to your preference, we're glad to learn that you enjoyed the experience, overall.Thank you for taking the time to post your positive review and we look forward to welcoming you again soon.Yours,Jean-Pierre Trabut, General Manager
Gästanvändare
Tvåbäddsrum Club Deluxe
Bodde på jan. 2024
Affärsresenärer
12 recension
10.0/10
Enastående
Publicerades 17 feb. 2024
Good hotel for business travel, nice facilities, very clean. Need to take a car to go everywhere but this is Abu Dhabi so no surprise on that
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your experience about your recent stay at us.We look forward to welcoming you again soon.Yours,Jean-Pierre Trabut, General Manager
Abdullah
Bodde på aug. 2023
Par
2 recension
8.0/10
Mycket bra
Publicerades 30 sep. 2023
It was i wonder hotel
Översätt
Svar från boendet: Dear Abdullah,Thank you for sharing your positive review.We look forward to welcoming you again to our hotel in the near future.Yours,Jean-Pierre Trabut, General Manager
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på nov. 2024
Ensamresenärer
1 recension
9.5/10
Otroligt
Publicerades 29 dec. 2024
It's good in general
Översätt
Svar från boendet: Dear Valued Guest,We're glad to hear that you found your experience with us good overall. If there's anything specific we can improve or enhance to make your next experience even better, we’d love to hear your thoughts. Your insights are invaluable to us as we strive for excellence.Looking forward to welcoming you again soon!Yours,Jean-Pierre Trabut, General Manager
Yolandi
Bodde på okt. 2023
Affärsresenärer
2 recension
9.0/10
Utmärkt
Publicerades 27 nov. 2023
Good hotel with easy check in and accesible staff members that are willing to helo
Översätt
Svar från boendet: Dear Yolandi,Thank you for your rating and positive feedback.We're glad to hear that you enjoyed the overall experience with us.Thank you for choosing to stay at Dusit Thani Abu Dhabi and we all look forward to welcoming you again in the near future.Yours,Jean-Pierre Trabut, General Manager
Dannis Gan
Bodde på okt. 2022
Par
20 recension
8.5/10
Mycket bra
Publicerades 17 jan. 2023
Nice hotel lobby, love the design of the transparent lift. Tried their breakfast and dinner buffet. It was wonderful. Well equipped gym and great pool to chill. Recommend!
Översätt
Svar från boendet: Dear Dannis,Thank you for staying at Dusit Thani Abu Dhabi. We are happy to note that you enjoyed the services and facilities of our hotel. We are grateful indeed for your feedback and look forward to welcoming you back to another lovely stay in Dusit Thani Abu Dhabi. Yours, Jean-Pierre Trabut, General Manager
Alnon.92
Rum Deluxe King
Bodde på apr. 2024
Familj
4 recension
9.0/10
Utmärkt
Publicerades 16 juni 2024
Highly recommended
Översätt
Svar från boendet: Dear Alnon.92,We appreciate you taking the time to post your positive review.Considering you rating us 4.5 out of 5, we would love to know if you have any further feedback that could help us enhance our guests' experience in the future.Thank you for choosing to stay at Dusit Thani Abu Dhabi and we look forward to seeing you again soon.Yours,Jean-Pierre Trabut, General Manager
ANOOP
Bodde på mars 2024
Affärsresenärer
5 recension
10.0/10
Enastående
Publicerades 26 maj 2024
VERY GOOD CONDITION
Översätt
Svar från boendet: Dear ANOOP,Your fabulous rating and kind feedback are invaluable to us.Thank you for choosing to stay at Dusit Thani Abu Dhabi and we look forward to seeing you again in the near future.Yours,Jean-Pierre Trabut, General Manager
C4chrissie
Bodde på juni 2022
Par
187 recension
10.0/10
Enastående
Publicerades 10 juli 2022
The location of the hotel is close to the East mangrove and also close to the city. Less than 10 mins if you get taxi or driving yourself. They gave us welcome dessert for EID and hygiene kit which was really considerate. Staffs were very friendly and helpful. Thai restaurant of the hotel was one of the best I had tried in UAE.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for staying at Dusit Thani Abu Dhabi. We are happy to note that you enjoyed the services and facilities of our hotel. We are grateful indeed for your feedback and look forward to welcoming you back to another lovely stay in Dusit Thani Abu Dhabi. Yours, Jean-Pierre Trabut, General Manager
attsarana
Bodde på sep. 2022
Familj
14 recension
6.5/10
Publicerades 11 nov. 2022
Not a Thai Hospitality the hotel promises. Absolute rude behavior from check-in officer and duty manager on check-out date. The booking has 3 breakfasts included but the attendant initially claimed that breakfasts were not included and took 1h+ to check the bf and fixed the issue. After check out, since we had an evening flight we unwind at lobby seating area (with reception notified and cleared) but duty manager at ground floor (a european woman) came to check on us and explicitly told that this is unacceptable. Tried to contact hotel staff to write a complain but no one reacted or assisted on getting a duty manager details. An absolute disgrace service thats makes our Abu Dhabi trip much less enjoyable.
Översätt
Svar från boendet: Dear D260340****,Thank you for staying at Dusit Thani Abu Dhabi. We regret to learn that our team was not able to delight you during your stay, Please be assured that corrective actions have been immediately implemented to ensure that this incident will be prevented from reoccurring. On a different note, we shall revert to your message sent in another platform in due course. We hope that you will give us another opportunity to welcome you back to Dusit Thani Abu Dhabi.