Mark r
5 oktober 2024
This is our 3rd year in 5 at this hotel. TUI state rooms have been revamped, they haven't, even after upgrading. Rooms are tired and are exactly the same as 2019 (our 1st trip here). Our patio door doesn't close properly so no air con. Have complained twice to be informed it is fixed, not fixed btw, in the end my husband came up with a way to sort not the hotel. Chips in flooring and furniture. Fridge not cold. Bar staff are shocking, do not know who has come 1st and sometimes leave you waiting for 10 - 20 mins without a drink. We have left the pool bar on several occasions without being served. 2nd pool area is a conplete disaster! In our 2 weeks here, we have witnessed a man out of his depth and had to be thrown a life ring and a lady tripping up and nearly breaking her nose! There are decking boards lifting, decking on side of the pool, whilst you are in it, coming away as you touch them, it is a nightmare waiting to happen especially as this hotel is mainly over 60's. On the only good note, the restaurant staff are amazing and the food is great. I can only presume that this is the reason people come back year after year. The chefs are lovely and chatty and the waiters and waitresses are fabulous. Big shout out to them all. We will not be returning again, just not a 4 star hotel all over.
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