Playa Suites Acapulco

Muy buenas instalaciones excepto que hay varias cosas que no te dicen al entrar o al reciente y los guardias de seguridad no son nada amables

Muy bien , buen servicio ,estuvimos bien atendidos, y el hotel está en un punto estratégico.

Hotel en excelente ubicacion muy centrico, en cuanto a los alimentos son buenos y sirven suficiente, considero que el servicio del personal no es el mejor los meseros muy poco amables y un pèsimo servicio al cliente. Las instalaciones tienen muchos años y el mobiliaro del lugar no es muy agradable (necesita una renovacion de mobiliario urgente), los elevadores obsoletos tuve que esperar hasta 40 minutos para bajar sobre todo a la hora de check in.

Everything about the hotel was okay, servers were great, maintenance service was horrible room did not have a functional AC, the safe didnt lock had to call the front desk several times to get anybody to help and several times I never got help to add also had construction at 7:00am in the morning in one of their High end Suites . We had nothing fixed or no help at all I will not recommend this hotel to nobody at all. The last night the AC was blowing at it fullest I was told by maintenance that that's all the AC would blow he also promised me some fans which he never showed up with at all I slept inside of sauna that's the way the room felt. It was horrible communication and no help at all also the hotel does not have a place where you could hang out after 10:30 they turn everything off and expect you to hang around in the lobby it's supposed to be an all inclusive but it's not at all I truly will not be recommending this hotel at all or even go back no customer service horrible experience

It is a good location for this hotel, very convenient.

The check-in/reception is very disorganized. I waited 40 minutes to get my room.