Gästanvändare
10 april 2023
This is my favorite hotel so far, and I’ve been traveling since 2015. The view is fabulous, and I got many beautiful pictures. The room was comfortable and nice. The AC worked. There was a television, but I didn’t use it. I was also able to bring my dog and cat. I absolutely adored the people working there, except for one person. The manager - she was very dismissive of everyone there - guests and employees alike. She would ignore you, and just watch videos on her phone. That is what she did almost all of the time. Breakfast was really nice, except the cost was about double what it should have been. And really, it should’ve been included. And each cup of coffee was a separate charge, even though it was a regular pot of coffee. The dinner meals were made by different people, and not really good. There were 3 different pools to use, and 2 hot tubs. But the hot tubs weren’t operating. Also, I took a shower, and the water shut off halfway through. That only happened once, thankfully. It’s out of the way, which is either a good thing or a bad thing, depending on your point of view. There’s a few small stands close by, and it’s very easy to walk up a few blocks, and catch either a taxi, or one of the many buses. Try to stick with the buses. It being Acapulco, most of the taxi drivers overcharge tourists. But I was mostly happy with sticking close to the hotel. Finally, when I arrived, they took me down a steep and long decline for one of their “bungalows. It’s true that that room was shown as one of the photos, but the description included all of their amenities, that were not part of the bungalow package. Additionally, it needs to be clearly explained that those rooms should only be rented by healthy people. As a person with asthma, it would have been impossible for me to traverse that extreme incline/decline, several times a day.
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