Accra Luxury Apartments @ the Lennox

If you’re planning a vacation in Ghana, steer clear of this hotel. Our stay was a nightmare from the start. After a grueling 24-hour journey, we arrived only to find our room wasn’t ready. We were made to wait in a smaller room for four hours, which wasn’t spacious enough for us to even open our suitcases. The next morning was no better. We requested breakfast at 8am due to jet lag, but it didn’t arrive until 9:30am and was a huge letdown. The hotel blamed a third-party kitchen and promised improvements, but we were already fed up and decided to cancel our stay. While Trip was very supportive, the hotel’s constant delays and excuses led them to deny us a refund for the second day. They had the audacity to say it was because it was past 11am (check-out time) despite getting us into our room 4 hours late the previous day. To make matters worse, this so-called ‘Luxury apartment’ lacked basic amenities: the bathroom had no hand towels, no place to put toiletries, and no soft lighting, and the geyser squeaked for a long while after using any hot water. Though Linda, the host, was kind and tried her best make us comfortable, the problems were clearly beyond her control. This place was far from the warm welcome to Ghana that we were expecting.

The security is good. People were polite. It is recommended to try their food

Our room was okay but our friends room was without power on more than one occassion making the refrigerator thaw out so there was water everywhere. It was a mess and our host Selassie was unresponsive. They eventually changed the room but there was no compensation and not even a decent apology. We also stayed at the Accra Luxury Apartments and I would highly recommend them. No such problems there and the host was great.