Fiesta Residences

Staff makes the difference very helpful Service is very good

I stayed there for a one week stay as part of a business trip. This is a small and very quiet hotel. The staff are very nice and the restaurant has a good menu so no need to order in or go outside for dinner. They picked me up at the airport, it is all very well organized and seamless. Bravo for an excellent experience!

While the room was fine, staff quite friendly and the food actually very good, I was advised at check-in that the payment I made one month earlier online was not on file and a pre-authorization was needed. The next morning I presented my receipt from *******, which the hotel photocopied and stated they would fix. They instead charged my card using the pre-authorization and, as of a day after checkout (four day stay 1) I have had no communication or explanation of how this will be rectified. Lots of promises verbally, but still no fix. So in effect, I was forced to pay for the room twice and as yet no one has reversed their errant charge - despite the hotel having a copy of my payment on hand. Very frustrating and, I believe, an unprofessional way to treat a client who showed good faith in allowing them some time to fix their mistake. I am hoping this will still be addressed, but am worried I’ll now instead have to battle with ******* to get one of my payments refunded. I would welcome any form of reply or rebutted from the hotel which could explain all this, as I await a written reply to my multiple verbal (on site) and emailed requests for an answer.

I stayed at Fiesta Residences Serviced Apartments for almost three months and the apartment was great and service was excellent. As a manual wheelchair user, I was tremendously impressed with the speed and quality of the renovations made on a ground floor apartment to fit my needs and I think the General Manager, Johan for his leadership in making that happen!

I visited during October 2024 while on a business trip. As the hotel rooms were fully booked we were given the apartments. I can’t express in words how amazing those apartments were. As such the everything was super clean, the location is also perfect and the staff very friendly. The pool area, restaurant and bar is also great. I will definitely visit again when visiting Accra!

Great Service by James, very beautiful service, the drinks and food is fire, loved the ambience, i had an amazing time with my friend , it was a thrill time,i saw people at the pool and they were having a good time............. I loved it here I was out here with my friend , Great guy and we had funn