Abyssinia Renaissance Hotel

One of the worst hotels I have been to. The hotel is nothing close to what appears on photos. The room I was given was literally falling apart. Toilet sink not filling up, kettle machine leaking, shower drain not draining, dirty bed sheets, safe-box not working and cockroaches in the bathroom. I reported to reception 3 times, and twice to the Manager and BD Manager. All I kept getting was nice words and promises for three days with nothing done!!!!! Breakfast is too feeble with no buffet but limited options to order from (either omelette, boiled eggs or scrambled eggs with two pieces of toast)!!! First day dinner I ordered a tuna pizza from the menu and was missing 4 out of the 7 components listed in the menu. I was still charged the full amount!!!! I had to cancel my booking after only three days despite a booking of 7 days. If anything positive, it’s the friendliness of the kitchen staff.

The hotel is perfectly located near Bole area. The price is very fair in comparison to the products. The staff is very friendly although this a language differences. The manager Niti is an outstanding manager. He believes in customers satisfaction, he works 7 days a week (which is hard to find) I worked with hilton hotels for 15+ years in different states in USA as GM. My wife and I are enjoying our stay. Thanks for Nati and his staff. Nati is treating all guests as if we're in his own house to me that is customer service is and what a successful manager will do goes beyond the call of duty always. (the exercise room is beyond perfect) Abdel & Julie room 204

The hotel room looks great and is very comfortable. The bathroom is excellent. The staff is exceptionally friendly and helpful. I like the balcony, where I was sitting enjoying the sunshine and the view on the city and the mountains. I will definitely come back again.

We spent just one night at the Abyssinia at the start of our Ethiopia tour. Reception at the hotel was friendly and competent. Our standard twin room (307) seemed a little crammed and the bathroom was tiny. Toiletteries provided were only a bar of soap. Adequate tea/coffee making facilties in the room. Room was very clean with good linen but rock-hard mattress. There was a tiny balcony overlooking a fairly lively backstreet. The breakfast menu could have been more extensive but the restaurant has a nice view over parts Addis. The reservation agent did not explain clearly where to find the hotel shuttle bus at the airport, but once we located our driver, the shuttle service was smooth and swift. Transfer takes less than 10 minutes. I enjoyed the art work around the hotel. There are better hotels in this area at this price range, so we would probably not stay at the Abyssinia again.

From the wonderful service at reception, the spacious, clean rooms and the very comfortable beds, the stay was great. Food and service at the restaurant was excellent. The staff go out of their way to please you and make your stay outstanding. I highly recommend this Hotel.

The rooms were spacious and spotless, with great decor and crisp bed sheets. The breakfast was delicious, with a huge variety of options. The staff were attentive and went out of their way to ensure that we were comfortable.