daniellelaurene
14 juni 2024
In all honesty, I don't write reviews as standard practice, but felt like I needed to on this occasion. Having read other people's reviews (after my husband had booked the holiday) I was extremely anxious about our holiday to the point I had asked him to cancel. What I experienced however, was nothing like the negative reviews I have read on here. I appreciate this will be a long review, so have tried to help by breaking it down into sections! Staff Both my husband and I found all members of staff we interacted with to be helpful and cheerful. There were some instances where we found the language barrier to be a small issue, but I know a fair bit of French so was able to muddle through most situations. I also found almost all members of staff, especially the chefs in the food area, would go out of their way to try to speak in English to us. In the food area, we mostly ate in the Gazania room and found the waitstaff in there to be very friendly and looked after us well. There were 2 people in particular. Josef and another gentleman who is in the Gazania room for breakfast and lunch (I'm so sorry, I didn't get a name!) Who were both very attentive and would help wherever they could. Both remembered our drinks ordered and would get these for us, top up my wine whenever my glass was empty, and would always have a spoon ready for my dessert. The entertainment team were great fun. They got people involved and put in great events during the day and shows on an evening. My husband and I managed to get tickets to the Morocco v Zambia match however the process of picking up the tickets and actually getting to the stadium is long winded! We asked for the location of the ticket office at reception, and we were helped by numerous staff. We were then asked to wait a moment. Around 10 minutes later, the concierge had arranged for a member of the staff, Abdo, to take us to the ticket office then to the stadium. He then took us exactly where we needed to go and ended up escorting us to the stadium and got us fantastic seats for the match. He stayed with us, helping us out with what was happening etcand taking pictures, before then getting us safely back to the hotel. This was so far above and beyond what we expected, and a massive thank you to Abdo for the fantastic experience! I genuinely believe the negative reviews against the staff are so unfair as they were all working so hard when we were there. Hotel The hotel itself is in a fantastic location. It is close to shops and has a lovely walk along the promenade. There is a private area of the beach for hotel guests which we went onto, however we were approached consistently by sellers which didn't bother us too much as we are quite confident in saying no, however I realise others may not be and this may bother them. Our room was lovely! The bed was hard, but we like that. We had a good sized balcony with furniture. The shower was old, but worked absolutely fine and the room was cleaned every day and
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