Porto Demo Boutique Hotel - All Inclusive Adults Only

A very disappointing stay! Please DO NOT ignore the poor reviews. We booked the Port Demo Hotel due to its reviews being nearly all 4-5 star but we very quickly figured out why (which I will add further in this review) The hotel itself is a very modern and stylish hotel however due to very apparent neglect and lack of cleaning and care - it’s in a completely poor state. We was given a ground floor room with private pool access (many people would be thrilled) however due to the level of bugs, debris and build up of sludge - it wasn’t fit to use. This was unfortunately the same with the main pool which you had to climb 96… yes 96 steps to access (this is fine for younger people but anyone with any disabilities please note there is absolutely NO ramp, lifts etc!) The main pool also had not been cleaned for what looked like a very long time with the heavy brown markings around the pool and the lime green colouring. Our room was unfortunately not cleaned at any time during our stay. Our bedding was changed once the entire 7 nights and even our pleas with the cleaners on site to clean our rooms and pools - nothing came of this. Lamp shades in our room had mould and a brown build up on them and we was never provided with any fresh towels (we had to ask for these) The public toilets had no locks on the doors to have any privacy and tissue pushed into the lock holes. No handwash to clean your hands after the bathroom and clearly very damaged and broken fittings were visible. Onto the reviews - whilst we was having lunch we noticed a lady (blonde haired staff member with a body warmer) speaking to many couples. One couple approached us and warned us of this lady and the reasons she was speaking with guest. This was to encourage them to write 5 star reviews on here (even offering for guest to hotspot as the hotel wifi is extremely poor) and the couple advised us that when they had been asked and when they declined - the staff member shamed them. We made sure to keep our distance with this lady as we wanted to provide our own honest review for future guests. This was my partners first holiday abroad and I’m saddened to have chosen this hotel. I wish we had booked elsewhere.

Great location but too many simple things let it down. Firstly, the pool was filthy and hadn’t been cleaned the whole time we were there. Crisp packets, insects and foliage remained untouched floating in the water. Also there was blood on the slabs around the pool which was not cleaned up. Secondly, this is not a hotel for people with any form of mobility problems due to the amount of steps. The steps are irregular, uneven and need proper lighting around them as are downright dangerous. A guest broke their foot while here which was no shock. Breakfast lacked fresh fruit and would recommend going to the sister hotel as quality of breakfast was much better. Lunch and dinner was lovely though but pretty much what you expect at AI. Staff are friendly apart from one older male who made inappropriate remarks to one of our party. Location is beautiful with great views over the bay. We ate out one night at a local taverna and tried to pay by card and the lady wanted cash, said she struggled with the card machine and was quite rude. There is no WiFi in the room and can be hot and miss around the hotel. Finally, some of the towels were not as clean as I would have liked and the beds were not the most comfortable. We asked for extra pillows and blankets and they were delivered to our room- staff in the whole accommodating. Shame so many small things let it down as it’s beautiful.

I had the most amazing holiday in this hotel. The staff are simply amazing. Everyone was so welcoming, Spiridoula was the most amazing manager, she was so attentive and catered to all of our needs. Her team at the Porto Demo were also amazing. Stellios and Eleonora treated us very well. Would definately come back to stay again!