Paralos Irini Mare

We were late arriving after a tricky drive over the mountains in the dark. The reception staff could not do enough to help us. We were welcomed and shown to the restaurant where food had been prepared for us despite the fact that it was 11.00 at night. The holiday just got better and better after that. The hotel is delightful, with many pools and shady places to sit and gorgeous gardens. The food was excellent throughout our stay and the service friendly and very efficient. Everyone went out of their way to be kind and helpful. Our room was immaculate with a very comfortable bed and lovely sea view . The whole experience was wonderful and we hope to return soon. Thankyou!

Ignored and Disappointed: Poor Communication by Hotel Management When we extended our stay, the hotel staff failed to inform us about a special 50% May discount. Although the manager later compensated us nicely, our experience with the hotel’s loyalty program has been extremely disappointing. Since our stay, we've made multiple attempts to register for the hotel’s loyalty membership. Despite discussing this directly with reception upon checkout (we were promised a follow-up that never came) and sending three subsequent emails, we've received no response whatsoever. It feels as though the hotel is deliberately avoiding our registration to prevent us from receiving the 10% discount on our next visit, especially concerning given their initial oversight regarding the 50% discount. We remain puzzled by this complete lack of communication from hotel management.

Peaceful, lovely and welcoming. A little bit of heaven on earth. Well designed and built hotel it’s truly unbelievable that it’s only 4 stars. The service was fantastic and the staff were genuinely happy to be there I believe. Great food well cooked and fresh. After 2 weeks I was still happy to be eating there lots of variety. Not a party resort but perfect for relaxing and enjoying the many swimming pools.

This is a beautiful property. Immaculately kept with beautiful pools and shaded areas. The staff are delightful especially at the restaurant. The check in process is a bit lengthy and officious but fine. Some of the rooms are near the cleaners store and we awoken at 8am with the cleaner banging around. The rooms are well appointed but the pillows are hard. Around the pool there is a smell of the kebab grill which rather detracts from its idyllic nature. They need better ventilation for the kitchen.

The staff and food at this hotel make the whole experience. From beginning to end, the ladies at the reception were calm, friendly and professional; special thanks to Ria and Debbie. The calm amosphere at the hotel translates itself into calmer guests; I ever heard shouting, rudeness or witnessed obnoxious behaviour. The food is, quite simply, excellent. Cretan recipes, ingredients sourced locally and all prepared in a delicious manner. Unlike other hotels, the food is allowed to shine here and there is sufficient variety to ensure you are never bored. No one overpiles their plate. Those looking for cheap food and quantity over quality are in the wrong place. Cleaning lady was lovely and always remembered the correct strength of the nespresso capsules. Private pool was large enough to swim a few strokes in. Fitness trainer, Christos, always gave so much of his time with tips and demos of extra exercises: it was a pleasure getting an advice from such a pro A few small gripes: an espresso sadly never had the strength of a proper espresso; the new junior suite is really rather bare and the shower invariably ends up spilling water onto the floor (better construction would have been possible); little storage space in the bathroom (some drawers under the wash basin would have been appreciated). There is no pool in which one can swim laps; children end up playing in both. I ended up going to the sea ( a few minutes walk) to get away. That was my biggest issue as I really like to be able to swim without being on the lookout. Unusually, the hotel doesn't have an adult pool apart from the 'quiet' one that you can't swim in as it's essentially shallow. All in all, a great stay

Got a great clean room with sunset view. The breakfast and the dinner was great. Especially due to the local food provided. We will come back again :)