Jaypee Palace Hotel

This review is to praise the check in staff upon arrival. We had a major issue with our reservation....it was not in the system!!! Panicked and upset after a long day of travel, Kirti and Amar were quick to calm us down and work with us, even talking to our travel agent. They ended up giving us a BETTER rate than the one we booked!! They handled the situation with such grace and our apologies could not have been enough! Kirtharth was also working the check in desk area and he kindly walked us to our room, giving an explanation of the hotel and layout. He even helped us the next day making an international call for us! Such great service! We enjoyed this hotel so much, we visited four of the restaurants! Paatra had amazing Inidan food and live music - we ate there for dinner both nights! C'est Chine had amazing Chinese food that you could see being freshly made by the Chef. We visited Tapas twice for drinks before dinner and the Grand Buffet for the buffet breakfast both mornings. Several staff members were so eager to help. The breakfast area was busy but Ankit was always at our table, ready to assist! Wonderful stay here! Highly recommend!

We Stayed with your hotel for 2 days and must say that it was so memorable and smooth stay .The lady at reception Ms .kirti gave us Room as per our preference and Simran escorted us to the room they both were very polite and helpful.The breakfast was also commendable hope to come back again soon ❤️

Lobby and social parts of the hotel are beautiful and indian modern style....however rooms are old and outdated....looooong walk to reach the room. Also the hotel was doing works on other rooms and there was a very heavy smell of painting and chemicals....had to open balcony door all the time. Super attentive employees, nice restaurant.