Courtyard Aguadilla

環境非常好

I am writing to express my deep dissatisfaction with the service I received during my recent stay at the Courtyard Aguadilla in Puerto Rico from May 19, 2024, to May 20, 2024. The experience was far from the high standards I have come to expect from the Marriott brand, and I am compelled to bring these serious issues to your attention. Upon checking in, we requested and were approved for a late checkout at 4 PM. However, on the day of checkout, we returned from an excursion at 2 PM only to find that all of our hotel keys had been invalidated. This caused us significant inconvenience and frustration as we were unable to access our room. When we approached the front desk to resolve this issue, clerk Gabriella brushed off our concerns without any apology, further aggravating the situation. After ensuring the hotel staff was aware of our late checkout, we returned to our room only to have a housekeeper attempt to barge in while I was taking a shower. This intrusion was extremely distressing and unprofessional. At checkout, we wanted to confirm that we were only charged for one night of stay. We requested to speak with the manager on site, Elvin Sein, but were told they were unavailable. The lack of supervision and unavailability of the manager is concerning and indicative of poor management practices. When we tried to address our grievances with the front desk staff, the supervisor, Paola Denizard, responded with a condescending attitude, making us feel belittled and threatened. This was the final straw, and we left the hotel feeling deeply upset and disrespected. These incidents have left us with a very negative impression of Marriott and have severely impacted our trust in your brand. We felt disregarded, disrespected, and unsafe throughout our stay. As loyal customers who have always chosen Marriott for our travels, this experience was profoundly disappointing.

The worst Courtyard Marriott that I have ever stayed. My problems started immediately, the door lock to my room would not open, the toilet clogged up in the morning, the inside window was full of mold, the hallway windows are full of mold, the hallway rugs are torn with holes, the restaurant that serves the hotel guest had poor service, the gym is dirty, the thread mills are full of rust and sticky, the elevator is pitch black at night, the parking lot gate wouldn’t open and the buzzer button doesn’t work. Upon addressing my complaints with the manager Mr. Velez, he stated, I have nothing to say. I am totally dissatisfied and applauded that Marriott hasn’t stepped in to correct these failures.

A big thanks to the general manager and the front staff for yet another fabulous vacation to Puerto Rico. While this hotel may seem off the beaten path be that it's on the west side of the island, there's lots to do in the area. Most importantly the weather is guaranteed beautiful in December and January. You can't say that for Florida! The staff are helpful and made our stay memorable yet again. We will definitely be back. Thank you also to the general manager Tomas for his assistance at making our stay special. Check out the relatively new museum next door of the army base. This hotel used to be a US army hospital and this town used to be an army town. A fascinating history

We got there at 9am from the Aguadilla Flight. Went to check in at front desk and the receptionist told us there were no rooms available she would text or call us when it was ready. I inquired about the status of the room and was told that the staff is slow, they wanted to get overtime hours, and the manager is try rush them. Then I was told since my package was through a "third party" they couldn't give me another room because I didn't book it through Marriot. This was a JetBlue Vacation package which I found farfetched and a poor excuse. They also had no towels at the pool area and you have to wait for a batch of towels to be available , which never came. This place has very nice rooms but the staffing is very slow in service. There is a separate parking fee which is changed by the day.

Very close to airport, small darkly lit parking lot with fee. Nice staff, easy check-in/out. Room okay, smaller than pictured, pillows, mattress and curtains not great. Depending on where they assign your room, expect noise from ground level three floors up especially on Saturday nite til 2am! Great pool, no lifeguards. Denny's disappointing beware/ warned. The only thing hot was the pancakes, rest of food pre-cooked trayed under no heat/warming lights on the pass, service was passable. Overall nice place, recommendable.

The pool has strange things floating in the water, the corners for the children to play and the walls are green, it is slippery, the adults pool also awful dirty, the pictures speak for themselves. The room was clean and the employees were very kind and helpful, except the manager who never gave his face.

Two pools, one for adults and one for kids. Large rooms and great AC and hot water. They have a Dennys on site and a ******. There's a charge for the parking lot. There are many beaches and tourist places minutes away by car. As any other place in PR, you WILL NEED a car to travel to any place. No public transportation is available.

Aguadilla doesn't seem like a place to stay too long in general. This hotel is no exception - it is worn down quite severely and barely deserves three stars. Check-in was smooth, as was the expansive parking lot. Limited food options here so plan accordingly. The room was severely dated and this entire place needs a proper gut renovation. There seem to be very limited hotel options in Aguadilla so more competition would force their hand surely. The laundry facilities were broken ("washing machine just broke down" but I truly wonder how long it's been as such). Any future reviewers reading this please feel free to comment on this (we stayed the second week of December).