Garton's Cape

床上衹有薄薄的一張床單，沒有被子，晚上睡覺衹好拿浴巾蓋在身上。

Beautiful location! Even had a little private beach’, and the pool looked out onto the sea. The food at the restaurant up top was lovely, and there were some great views from here as well. Staff very helpful - at one point we lost power to our A/C, and they immediately came and sorted it out for us. Very kind, thank you!

We recently stayed at Graton Cape for two days over New Year, and while the hotel itself is stunning, our experience was somewhat marred by the lack of helpfulness from the reception staff. Originally, we had booked for three days but were informed that our room was booked out and we could only stay for two. We were okay with this adjustment, but it set the tone for our experience. The reception staff seemed overwhelmed and were not very informative. We felt lost at times, as no one guided us around the hotel or provided essential information like where to find breakfast. The highlight of our stay was definitely the Panasonic room, which offered breathtaking views of the beautiful beach. However, we did encounter issues with the door that wouldn't close properly. Despite informing the reception about it, no one seemed to address the problem, which made us feel uneasy about the security of our belongings when we left the room. Graton Cape is a beautiful hotel with incredible potential, but the customer service fell short during our visit. We had stayed at some less expensive accommodations in Sri Lanka where the customer service was outstanding, which made the contrast even more noticeable. I hope that the management can focus on improving the reception staff's training in customer service to match the hotel's beautiful Setting.