Ruperti - Gästehaus

Disgusting. Arrived at this hotel today whilst on a long tour with work around Europe. The “welcome” was less than hospitable. The room was covered in dust (like someone had been sanding in the room). Dirt and old towels on the bathroom floor, cigarettes and stains on the toilet and multiple sets of used/old bedding on the bed! When I approached reception, one guy said ‘15 minutes and the room will be clean’ - (absolutely no way the room would be properly clean within 15 minutes!), the other older guy smirked and shrugged his shoulders. After approximately 45/50 minutes, I was told my room was ready and a very nice guy helped me back to the room with my luggage. However, I went back upstairs to find the cleaners in the room panic cleaning the place. Merely a surface clean (and a very ‘surface’ one at that!). The level of cleanliness they deem appropriate is very different to any hospitality establishment I’ve ever stayed in (already stayed in 20 on this tour alone- this is by FAR the worst!). The floor is still covered in dust, the toilet is filled with the plaster that had been all over the floor, stains on the sink and the colour of the tissue I used to wipe the ‘clean’ was disgusting. I brought sanitiser and cleaner in from Salzburg Arena (where we had been working that night!) to try and clean some of the room myself and I had to put a towel over the pillow as you can see stains on the pillow. To top it all off - no curtains!! This room (31) seems unfinished to me and absolutely not fit to sell to customers. Actually, the whole hotel seems like it’s undergoing some renovations and isn’t fit for purpose at the moment. Had I not been here with a large group/work booking- I would have moved hotels in an instant. Not to mention the interrogation some of my colleagues faced when entering the restaurant… being asked “where are you from?” and only allowing them to sit at certain tables?! Horrendous behaviour. It’s a shame, the hotel looks *so* charming and welcoming from the outside and it sits in a beautiful location. The experience has been an utter let down, I’ll be glad to get out of here!