Le Set Hôtel & Spa

酒店設在體育會所內，到停車場後找到酒店前台花了一些時間，除了房間到早餐廳路途有些曲折，其他都還好，酒店很新，房間也夠寬敞。

My wife and I had booked a classic room at the Le Set Hotel & Spa. We were allocated Room Number 46. It was made up of 2 floors. Downstairs had a seating area & a toilet. The bedroom and the shower with sink are on the first floor (no toilet). To go between the ground and upper floor, you had to navigate very steep stairs. We returned to the reception and requested a change of room as we expected to have a room with (1) A toilet with hand wash facility (currently no hand washing available), and (2) A toilet facility on the same floor as the bedroom (toilet was on ground floor and bedroom on first floor). We were informed that the hotel was full, and no other rooms were available. Young man at reception with whom we spoke with showed no interest and displayed very poor customer relation skills. Had we have known the layout of the classic room; we would have either chosen an alternative room or an alternative hotel. BTW - we were prepared to pay the additional cost for an upgrade to the room. Furthermore, the room contained only 1 towel and one glass, suggesting that this room was set up for one person and not two. We informed the young man at reception that we need an extra towel. This did not materialise until we spoke to another member of staff. This helpful gentleman also mentioned that he would help with the changing of rooms for the day after (many thanks to him for understanding our predicament). Finally, on leaving at check out, the young lady at reception was discourteous to both me and my wife, in particular suggesting that we should be grateful for a room change (arrogance). She was also quick to point out that she did not speak German and was not willing to entertain salutation in any other language - so if you from a German speaking country, avoid! The whole experienced was marred by rude and arrogant attitude from the front desk staff (except for one young gentleman), and the room misrepresentation on the hotel's website. I would suggest that the hotel takes an internal look at training their front desk staff on how to interact with international guests, and that they explicitly mention room layouts, lack of coffee machines, lack of bottled water etc. To put into context, we were on a roundtrip from Switzerland across France and Italy. This was the most expensive and poorest customer hotel that we experienced. This is a real shame since the hotel facilities are of a good standard.

Albergo inserito in un notevole complesso sportivo (con campo di golf) a una decina di minuti dal centro. Stanze e ambienti molto curati. Spa di livello. Comodo parcheggio. Colazione buona e abbondante. Ristorante nella media per chi vuole mangiare senza uscire.