Gästanvändare
22 juli 2024
We were booked into this hotel by our airline following a flight cancellation. The hotel is a distance from the centre in a fairly dead area. To start the AC in the reception either wasn't working or switched on both in the evening & following morning. It was extremely hot. Many guests where gathered in the reception area to watch the Euro final in this unpleasant atmosphere. Perhaps at least fans could have been provided. We ordered an evening meal of the vegan Pad Thai & made this very clear both verbally & by pointing at the menu that this was to be without egg or prawns. 20 minutes later the meals arrived with a fried egg on top of each & containing prawns. The unpleasant server then told us this was the vegetarian version. Since when are prawns a vegetable & desides we had ordered the vegan version as per menu, no egg, no prawns. A further 20 minutes late the correct meals arrived. Again an unpleasant attitude. So to bed in a basic, tired run down room. On getting into the very low down old bed it collapsed on to the floor on one side! On inspection one of the screw in legs at the bottom corner had completely come away because the receiving part had deteriorated. We managed to rescrew the leg in. Between that & the extremely hard pillows ( we had asked earlier for softer pillows but the pillows provided were the only sort available in the hotel) not a great night's sleep. The following morning we had breakfast in a grim room & not a good meal. Black bananas, other selection of old fruit. Poor quality food at 19.50 each! On checking out we reported the bed problem & the receptionist said the room would immediately be taken out of service. However no apology or enquiry if we had been injured. We would definitely not recommended this hotel.
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