Gästanvändare
10 februari 2025
Overall very poor experience, poor quality of food served and without variety, also the size of beds in the room is too small. The worst experience for me was in the SPA, I booked service and the therapist came without any information on what she needs to do, and started one of my services late accordingly and had to cancel the 2nd one after checking/aligning with the SPA reception and and they confirmed that they will refund to me the money at the reception and when I was checking out, they refused to refund the money of the service that I didn’t take in the SPA, poor customer experience, communication approach and clarity on the policy. I would never consider going there again!
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