Sera Lake Resort Hotel Spa & Aparts

Awesome view that overlooks a big hill with Lake in The middle of the hill. Very recommended for those who want to relax, spend honeymoon, staff there are friendly and helpful. Breakfast has variety daily.

I like the place it's a quiet and relaxing place. The service is good and they have a good collection of foods in there breakfast with a beautiful view. From my side I like to repeat it and coming again to that place

The hotel was located in a very peaceful and beautiful area, near Lake Sera, which was truly amazing for relaxation. Both during the day and night, the view was stunning, and the sound of birds was delightful. The hotel room was good, spacious, and had decent amenities. However, the room service was absolutely terrible. We requested room service for two days, and no one ever came to our room. Even when we told the reception, they just apologized! As a result, we didn't have tea or coffee in our room, and when we asked the reception, they said it was out of stock. Even though they had clean towels, they didn’t give us any! I even had to take the slippers myself from the hotel’s storage because ours were dirty. I’m really disappointed with their customer service. About breakfast—it was good and delicious, available from 7:30 AM to 10:30 AM. However, when we went after 9:30 AM, many things, like simit (Turkish bagel), were finished. When we asked them to refill, they simply said, "It's finished, and we can't provide more." There were not enough glasses either! One day, I had to drink my juice in a tea cup ‍♀️. Sometimes, their plates even had stains. If you only care about the view and peaceful atmosphere, this hotel is a great choice. But if you also value good service, I think you can find better options!

I booked a room at this hotel mostly because of amazing sea and lake view. I liked it, also appreciate hotel spa, they have specialist from Bali. That’s all. Hotel rooms need renovation , also rooms are not properly cleaned , especially bathroom area. Very uncomfortable shower area and poor breakfast .

I book a room for 3 persons and it should have been 35m2, as we entered to the room we saw that, they put a rotten bed crooked middle of the road that, you can not pass, if someone wants to go to the bath needs to jump over the beds, without any services for the 3rd person, I called the reception and told him there is no towel, no pillow, and there is a lot of shortage, so please send someone to look, He told me you can come up here!!! I went to him and said the problems and He told me just you booked a double room for three people. I said ok it was your option for 3 people and the room should be 35 m2 (the room was not even 20m2) To get the missing Items I had to call several times to receive them, as they want to give them as charity. I will not recommend this Hotel

Nice place to relax, good massage, average food, nice staff. Big rooms, with nice balcony, fantastic view of the lake. Relaxing place, not so many activities to do. Little difficult to arrive too, collateral Road.