Unico Hotel Riviera Maya Adults Only - All Inclusive

I think that only thing that it doesn’t have is more entertainment

This property was outstanding and the staff and employees are the epitome of superior customer service.

My girlfriend and I went there for a Weeknd getaway and the first thing we noticed was security guard at the gate. We felt very safe. The reception area was very cozy and impressive. The facilities: restaurants, shopping store, the pool were clean and well organized. The room was a panoramic view to the ocean with a hot tub outside on the balcony, and it was excellent to enjoy it. You will like it there.

It was a beautiful, well maintained property. Food options were very good at the restaurants. however it was lacking vegan/veg options at the mexican restaurants. Wish they had more vegetarian options at the pool restaurants as well. Drinks were okay by the pool. Restaurants drinks were little better. The coffee shop Inze was another joke. They did not know how to make a cappuccino correctly. It was just lot of milk and foam, I could barely see the coffee shot. Same thing with masala chai. Also the cafe was underwhelming with the amount of options and staff didn't seem to care about it. The concierge service was felt like little rushed. We had to keep asking questions about where is what and also about activities instead of being proactive and giving us the tour or showing map of the property. The beach was not as clean as other parts of tulum. They had lot of seaweed and rocks. So definitely not a good beach to soak in. Also they need more of the cabanas by the beach, instead of chairs to get some shade from sun. Need more activities for the day, felt like there was not enough activities for us to do. Also pool bike class was full with just 12-15 people. If you have such a big resort, thats not enough bikes. Need more space in the classes like mixology. Need more night shows or entertainments like what some of the tulum restaurants have. Also that $200 credit was a joke, there is literally nothing you can use towards, everything comes with a big price.

Excellent customer service. All staff were very attentive and courteous. Beautiful resort. Will definitely return

Went here for my birthday and I will definitely be back. The staff was friendly and helpful. The resort restaurants were amazing! We will for sure be back!