Oryx Grand Jebel Hafeet Hotel

It was 🤩 amazing. We really love the amazing view of al ain. Only that the pool was not good. It’s so cold that you could enjoy swimming. Hope next time they can do something with their heater. It would be perfect.

such a view at night to entire AD from here，really enjoyable time

I stay vith family second time really i like mercure hotel also service location

The original mercure hotel has been taken over by Oryx. Unfortunately Staff were overwhelmed - reception never picked up any calls, so we didn't get the bed for our 3.5 year old. None of the restaurants could charge to the room.. Lifeguards also overwhelmed, no one managing the water slides from the top so people were going down in large groups and crashing into children who were wearing buoyancy aids. Saw one child rescued. Not enough Sun Loungers, so people were using what looked liked wedding reception chairs around the pool. Children's play area part cordoned off with rubble in the middle of it.

It was one of the best locations for a resort, the view was truly amazing! the cleanliness is ok, the food was amazingly delicious too, we ordered from room service we really love the lamb chops and the shrimp biryani, even in the pool bar the food was served fresh and appetising, not to mention the breakfast was absolutely devine the breads were freshly baked. there were many things we wanted to comment was about the services its taking too long to order and the order to arrive. we also noticed that some of the facilities were idle and abandoned. it is quite sad to see that this hotel is beautiful yet so much left behind. We can even imagine the breeze during winter, althou this hotel is currently operating, it was very noticeable too that there were under staff. I have to praise all the staffs that we encountered from the luggage area to reception to the gym and the breakfast staffs, also the housekeeping were very polite and attentive, despite of all the challenges. I hope that the management would see the greatest potential of this hotel, lies to the staffs who are very willing to serve, they just need more motivation and incentives indeed. All the best! cant wait to experience it again on winter.

Below average, old hotel, very crowded, the bath room in the lobby wasn’t clean