The Regency Hotel Kuwait

The hotel experience from start to finish the service Sara and her team provided till I was leaving was excellent. I will be back here in the summer and I will highly recommend this lovely luxurious hotel to friends and family. Overall had the best time here.

‏I stayed at The Regency Kuwait for 5 nights in a Deluxe room during a leisure trip. While I truly appreciated the kindness and professionalism of the staff, my overall experience was unfortunately disappointing. ‏First, the room furniture was not clean. The sofa had visible stains, and despite the staff replacing it more than three times—and showing me over seven other options—all of them were in similarly poor condition. What made it more frustrating was that one of the staff members tried to convince me that the stains were "normal." When I asked if they truly found this level of cleanliness acceptable, he responded, “Yes, we do.” ‏Second, I was alarmed to return to my room one evening and find the door left wide open. After investigation, it turned out that housekeeping had left the door open for nearly three hours. This was extremely concerning, especially since I had valuable belongings in the room. ‏Third, I later discovered that the Qibla direction indicator in my room was completely incorrect, almost opposite to the one in the adjoining room. This meant I had been unknowingly praying in the wrong direction for the first three days. ‏Although the staff were friendly and the location is good, these serious issues with cleanliness, safety, and religious accuracy significantly impacted my stay. I do not plan to return, and I urge the management to take these concerns seriously.

I had a fabulous stay at The Regency when traveling for business. Every aspect of the hotel was beautiful, well maintained, and immaculately clean. The room was very comfortable and had a huge bathroom with a rain shower. The breakfast buffet had hundreds of items and excellent service (especially Imran and Caycey!). I was most impressed by the reception area staff and managers. The night manger (Ahmed Gamal) went above and beyond to help me get to the airport for my 2am flight — he literally ran to a side road to find me a taxi when there was an unusual traffic jam blocking the primary road. He also helped me get cash for the taxi when my card wasn’t working at the ATM. I’m extremely grateful for his service and for all the wonderful staff at the hotel!

Suchana was such a nice to us me and my friend she is so lovely and kind 👌👌❤️❤️It was very good. The services were very good. The feet were very good. The 👌👌👌place was very good.My friend and I enjoyed it a lot and will come back again.👌👌👌❤️❤️❤️❤️

Ladies lounge is soooooo nice with alice with the lifeguard she is soo lovely and kind to the guest she actually asked me how are yu madam yu are fine she so friendly and care to all guests ladies lounge its nice place for turning

I came here to spend oliday with my family.Room was very neat and clean.i wa s there in silkroad for breakfast .very good food .staff are very helpful with cute 😊 smile .thankyou so much for sudha❤️❤️❤️❤️❤️❤️❤️❤️,,,,,