The Regency Hotel Kuwait

服務員都很熱情

Luxurious hotel. Polite & friendly people.clean and beautiful hotel. Love the location and style. Would love to come back. Maybe my sweetheart is here. )))) Safe country. Ordered city tour for tomorrow. I’m sure I will get unforgettable memories.

‏I stayed at The Regency Kuwait for 5 nights in a Deluxe room during a leisure trip. While I truly appreciated the kindness and professionalism of the staff, my overall experience was unfortunately disappointing. ‏First, the room furniture was not clean. The sofa had visible stains, and despite the staff replacing it more than three times—and showing me over seven other options—all of them were in similarly poor condition. What made it more frustrating was that one of the staff members tried to convince me that the stains were "normal." When I asked if they truly found this level of cleanliness acceptable, he responded, “Yes, we do.” ‏Second, I was alarmed to return to my room one evening and find the door left wide open. After investigation, it turned out that housekeeping had left the door open for nearly three hours. This was extremely concerning, especially since I had valuable belongings in the room. ‏Third, I later discovered that the Qibla direction indicator in my room was completely incorrect, almost opposite to the one in the adjoining room. This meant I had been unknowingly praying in the wrong direction for the first three days. ‏Although the staff were friendly and the location is good, these serious issues with cleanliness, safety, and religious accuracy significantly impacted my stay. I do not plan to return, and I urge the management to take these concerns seriously.

All staffs were kind and helpful Easy check in and check out Late check out when I asked about it Clean and nice smell in all hotel sections Very good room cleaning Excellent breakfast and hospitality Good experience in lobby sitting with delicious food and hot drinks

I had a very good experience and the workers here are amazing especially susan, she’s very nice and helpful.😍😍😊😊🤩🤩

Susan at the Regency Ladies Pool is exceptional. She is always attentive, professional, and genuinely friendly, creating a welcoming atmosphere for everyone. She ensures the pool area is spotless, responds promptly to any requests, and goes out of her way to make guests feel comfortable. Her warm demeanor and dedication truly elevate the experience, making every visit enjoyable and relaxing!!