Banyan Tree Alula recensioner

The hotel is in a great location within a national park. The pool villas have a great view of the maraya. You can get a campfire going to relax outside at night. The rock pool is great as well, but very far from reception (5 min on a buggy). The hotel needs more buggies as they can take a long time. Breakfast was great. Dinner at harrat restaurant was good overall except for the porterhouse steak which was way overcooked.

I recently stayed at Banyan Tree, and unfortunately, my experience was far from what I expected. The main attraction—the rock pool—was closed during our stay, which was incredibly disappointing. It’s hard to justify such high prices when the facilities we were looking forward to were inaccessible. At the very least, a discount on our room night should have been offered. The alternatives provided were not acceptable. Each staff member gave us different information, leading to confusion about what options were available. We wanted to visit MyHabitas to use their pool, but they were fully booked. When we asked to check it out, we were told we had to pay a minimum spend, which should have been waived under the circumstances. We ended up having an overpriced mediocre lunch there. Service inconsistency was another major issue. Upon arrival, the concierge assured us we could book tickets to Hegra later that day. However, when we tried, we found out the tickets were sold out, and we ended up waiting four hours to get in. Interestingly, the ticketing office mentioned that Banyan Tree often provides incorrect information to guests about tours. While some staff members were great—like the friendly Philippine girl at breakfast and one attentive bellboy—the overall service lacked attention to detail. The resort itself had no proper program of experiences or activities. When we asked the concierge what to do on-site, he casually suggested we "relax and sleep," which felt dismissive. Our villa was visually stunning, but the wear and tear was disappointing. We noticed many scratches and signs of neglect. The bathroom amenities were not luxurious and felt poorly curated. For a high-end resort, thoughtful touches like a pool bag or sun hat should be standard. We were celebrating an anniversary, and while the team did a bed decoration, the effort felt lackluster. A small sweet plate from the lobby sweet corner and fruit basket were provided, but no one acknowledged our special occasion upon arrival, which was a missed opportunity for engagement. The arrival experience felt rushed and transactional, likely because staff were uncomfortable discussing the pool closure. It was disappointing that Banyan Tree couldn’t deliver a memorable experience. Additionally, we left our sunglasses in the room. Despite lingering in the lobby until 9 PM, no one thought to return them to us. We only realized they were missing at the airport, highlighting a lack of care and attention to service detail. You could have emailed or called us as the room was checked and cleaned as you claimed you were full house and couldn’t extend the late checkout not even for 30min. Overall, Banyan Tree offers stunning facilities and brilliant architecture, but the service is lacking. Without improvements, I fear they may lose guests to upcoming competitors like Aman. I cannot recommend this resort based on my experience.

Overall great experience. Waiting time for buggies can be long especially during peak timings but overall a great experience

Everything almost perfect, service effecial and professional, amazing pool, queit good breakfast... Just over sweet ... But their shuttle bus which is for airport is too simple and old ... It dosen't match with the price.

衞生環境什麼的還是可以，達到悦榕莊標準的，不得不説他們的服務了，沒有見過一家悦榕莊如此服務，大廳是沒有人接待的，前台是衹有一個是在接電話沒有空理你的，説話是敷衍的不會記得你提的要求，酒店擺渡車是等二十分鐘起的，酒店唯一的公共設施泳池是關閉的，我想請問還有什麼理由去你家還不如去隔壁，真的太失望了！

お部屋は広く、浴室も綺麗で、それ以上に景色が最高で大満足でした。ラウンジのご飯と朝食を頂きましたがどちらもとても美味しかったです。とてもいい経験が出来ました

很開心能來到這個地方，埃爾奧拉絕對是我最喜歡的地方，悦榕莊真的很棒，幫我做了升級，房間這正對着音樂廳，有24小時恆温泳池，早餐豐富，在沙漠裏能有這樣的酒店真心不容易，我一定還會再來

很震撼，到了埃爾奧拉必須去住一晚，就在房間門口就能拍照，對面就是音樂廳，用餐的話看個人，覺得消費高開車出去古城吃性價比更高，選擇也更多，工作人員也很熱情周到，公共遊泳池不能16歲以下使用，我們孩子13歲也沒有額外收取用餐和入住費用，早餐點餐制，洗護用品一般般，除了房費高，其他都還是很不錯的

呢間酒店簡直完美，服務態度非常滿意，環境比岩石包圍，非常壯觀，仲可以免費接送去Maraya影相，食物不錯，不過有點貴，晚上可以喺房間出邊營火觀星，完美！

酒店就在沙漠中，景色獨特到處很出片。別墅超級大泳池也大也很整潔。早餐很一般已經取消自助部分，全部是點單制，味道一般般。員工動作很慢，磨磨蹭蹭！估計也知道來過一次短時間不會有回頭客，阿拉伯人服務意識也不行。完全為景色買單吧！入住當天都快下午五點了沒有房間，在前台當場發了一頓火，才給解決了。

非常贊，住過酒店裡最讚的一個，尤其是景色和早餐。每個房間都很隱蔽，不過地處位置很重要，有些房型是面壁，有些房型非常開闊。給我們的房間就在餐廳附近，直麪音樂廳，早上還能看到駱駝遊街，靈的不得了！

酒店就在風景區內，環境優美。然而離開的那天，我們忘了自己放在冰箱裏的食物，我們辦理check out的時候，酒店還要檢查房間和冰箱，但其員工卻沒有告訴我們還有一些食物沒拿走，這個有點遺憾

我是攜程黑鑽，慕名而來入住，客觀評價名不副實，非常不值。首先是這麼高價格的酒店，服務都不用擔心吧，結果入住後到客房，居然服務員還在打掃衞生，讓我去外面逛20分鐘再回來，這都忍了，不能忍受的是對中國客人的歧視。早餐沒有中式也可以理解，我看見餐廳經理詢問隔壁幾桌老外用餐感受，到我這桌直接跳過，而且旁邊另外有一桌中國客人也被跳過。整個前廳感覺對中國客人沒有那種主動殷勤的服務和笑容，和對阿拉伯、老外客人完全不一樣，我很憤怒這一點。和服務員聊天得知綜藝播出後今年淡季中國客人都佔50%，簡直享受中國市場紅利還差別對待，不能忍受。酒店區域太散，房間無論到哪裡都必須坐電瓶車，但來的很慢，自行車有租賃但很少，想在酒店裡麪走走逛逛看看景色哪是不可能的。而且晚上很冷，6，7度，不可思議。房間和其它地方一樣悦榕莊差不多，但是價格卻是好幾倍，整個酒店除了一個游泳池什麼公共設施都沒有，出酒店要打車，uber都叫不來車，衹能酒店車，和房價一樣，貴的離譜。總之，埃爾奧拉景色不如約旦佩特拉，而這家榕榕莊是住過性價比最低的，整體酒店品質和杜拜阿布扎比的相比，差十萬八千里。

部分設施比較老舊，服務較差，不過在沙特服務都是這個樣子，剩下的都挺好的，很適合拍照。