Riviera Zen Hotel Adult Only

Clean beautiful hotel. Close to beach. Good food.

номер с хорошим ремонтом, еда не скудная. чистота в номере. отель не шумный, можно выспаться

Was really excited and looking forward to my holiday at riviera zen based on these reviews only to be left very disappointed. I never write reviews but don't want others to be led into the same trap as we were ! On arrival to the hotel at 3am we checked in at the desk, the staff member gave me our room key and said they would ' discuss upgrades tomorrow' and pointed at a board on the reception which explains upgrades ( 30 euro a night for sea view etc etc.). We got to our room which did have a nice view so we were happy. The next day we were sat round the pool at 2pm and a staff member approached me and my partner and asked us if we wanted to keep our room? And if we did we needed to pay at the desk. We were confused by this and asked to speak to the manager. The staff were quite stand offish regarding this situation and I felt quite intimidated, stating our room wasn't ready when we got there however we said this isn't our fault and we now have to pack everything back up to then take to another room. This completely put a downer on our first day. Seems like they do this to most guests to try get more money out of them for ' upgraded room' it's just completely unfair. The all inclusive buffet is very repetitive, breakfast was awful with not much option. We ate out quite a lot. You have to pay extra for orange juice and the all inclusive alcohol is very limited, cocktails are not included which was a massive let down. We felt the all inclusive was not worth it at all. There are not enough sun loungers to guests so getting a sun lounger if you're up past 9am is impossible, we had to set an alarm for 7am to put towels down and even then we didn't always get a good spot. It's a very cramped pool area with the same repetitive music all day. They must put a playlist of 7 songs on repeat all day, it got very annoying! Limited entertainment at the hotel This is not 4 star in my opinion and I expected a lot more for the price we paid. The only positives were the cleanliness of the hotel, it was clean and bed changed daily. The location is good, near the beach and restaurants to escape the all inclusive. This hotel is extremely basic and I wouldn't stay again.

So we arrived 21:00 on a sunday evening to be told our rooms were not available but they will upgrade free of charge for the first night and then it would ex amount per night after that, well we had booked a year ago so not sure why room was not ready, any way we never accepted the upgrade. Be prepared as this happens to most people when speaking to others. Next day we were given our rooms that we had paid for, all rooms are the same inside except the cleopatra suite but it is down to the view for the upgrade. Me personally doesn't bother me as I only use the room to sleep in and it was too hot to sit on the balcony as it was like an oven, also where our room was above the restaurant so could hear staff early in the morning. Rooms are nicely decorated and have kettle, fridge and hairdryer. Air con was the best thing though. Pool is pretty small and should not allow inflatables or ball games and area does become quite slippery. Sunbeds are too close together and you feel like your on top of everyone. Also uncomfortable, so mattress on them would be better. Be prepared to get up early to get a sunbed if you want a good spot. Food is pretty boring and cold and samey. Better choice of cereals for breakfast and a toaster you don't need to put the bread through 3 times to get any colour. Microwave to heat food up is needed. Timings for meal times need to be adjusted, dinner stops at 8.30 sharp and the staff cannot wait until it is aswell, with all taken away quickly. Drinks choice is bad for all inc, vodka, gin, raki and wine, bar also stops dead on 11pm! Cannot fault the cleanliness of the hotel though but being 2hours away transfer time will not be coming back to Alanya.

Well im on my last day here & cant fault the hotel its spotless, food is really nice plenty of choice, staff are so welcoming. Rooms are to a high standard our room was cleaned everyday and our maid always made nice shapes on our bed with covers and flowers , Its a lovely chilled relaxed hotel I would definitely return Thanks riveria zen for our enjoyable stay,

Amazing hotel - you want for nothing here!! Staff are so kind, friendly and attentive, beautiful rooms and amazingly comfortable beds, amazing food, lovely wine. Included in the all inc. is everything you need - drinks (very good and good options), ice creams, cakes, fresh fruit provided all day, fresh waffles or crepes at the pool on Saturday afternoons. I will definitely be returning here and highly recommend. It was such a relaxing hotel - I usually head for the beach on my holidays but we did not leave the pool where we had everything we needed.