Grand Alisa Hotel – Ex.Royalisa Hotel

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We had the best experience at @grand alisa hotel . Your exceptional hospitality, elegant rooms, and safe and secure environment , delicious food were the best parts. Thank you so much for making our trip memorable @mehmetmojna The staffs were amiable and consistently made sure our stay was comfortable ,a special mention goes to smail for his great customer service..

The hotel is bad we didn’t even have kettles coffee or tea for two days. It’s not our after two days they bring to. The AC is very bad not working at all. they didn’t clean for two days. health amd safty is bad staff are very bad food is nasty with flys all over the food which staff dont care about it. the staff on reception is very rude and wifi that we had to buy is very low and bad which dont work. put more money and get better hotel with more starts. I recommend you not to come to this hotel.

Hotel Review My wife and I have stayed at this hotel for a week, and unfortunately, it has been nothing short of a nightmare. Every single day for the past eight days, we have encountered at least one issue, ranging from poor cleanliness to maintenance failures and more. We approached the staff about these problems discreetly, in an effort not to disturb other guests. However, we were consistently met with arrogance, argumentative behavior, and a complete lack of solutions. The management, especially the hotel owner, seemed utterly incapable of handling conflict constructively. Instead of acknowledging the issues and working toward solutions, he would raise his voice and shift the blame onto someone else. This is not how hospitality should work. Mistakes can happen, but the focus should be on resolving them—not finding someone to blame. As guests, we cannot fix plumbing leaks, poor cleaning standards, an unmanned reception, or errors in their booking systems. These are all issues that should have been handled professionally by the hotel staff. Instead, every issue was dismissed or poorly managed, making our stay increasingly stressful. Additionally, the noise levels in the hotel are unbearable. The walls are so thin that you can hear conversations in other rooms as well as everything happening in the hallways. From the beachside restaurant to the hotel entrance, every sound echoes through the building, leaving no room for peace or relaxation. What makes this experience even more upsetting is that we were promised a luxurious stay at “Alanya’s best couple’s hotel.” This could not be further from the truth. What we experienced was the exact opposite: frustration, disappointment, and a complete lack of professionalism. This stay has been heartbreaking and distressing. We are deeply disappointed and cannot recommend this hotel to anyone seeking a peaceful, high-quality vacation experience.

Everything was much over our exeptions. Food, rooms, location, staff. Nothing during our one week stay was destroying our stay. If we plan another stay in this area Iwe will come back to this place. Thank you from the two guys from Sweden. See you next year