Miralago

Tutto bene !

OK, let's not beat around the bush: this is the worst hotel I have stayed at for a very, very long time ! I was there for work, with a group of colleagues, and we ended up demanding a refund several days before we were due to leave because there were so many things wrong with this hotel. As soon as we arrived, the first issue arose: there was zero Wifi in the room I was given (even though we had emphasised before that we needed at least semi-decent Wifi for work). In order to get any kind of Wifi, I had to swap for a room without any air-con (bearing in mind that temperatures were - on some days - above 30 degrees C). So for minimal Wifi (between 1 and 2 bars), I now had to permanently leave my windows open throughout the night, so that I wouldn't wake up soaked in sweat in the mornings. Wifi throughout the hotel was a problem as well - there were hardly any areas where there was decent Wifi - I tried to make a Whatsapp voice call to my office in quite a few areas of the hotel and was usually cut off after about 10-20 seconds or so. Next issue: breakfast - first of all, the quality and selection of food available was very poor - in the bowl of fruit, there were frequently several fruits that were clearly rotting (which seems to indicate that none of the staff ever properly check). Also, whenever a guest is finished with their breakfast and leaves, it seems that none of the staff properly clean the tables afterwards - pretty much every breakfast I was down there, all the tables were still dirty and not properly laid with new cutlery. When I pointed this out to a member of staff, she just laughed at me and didn't do anything. Next issue - noise levels during the night: during several nights I was there, there was an unacceptable level of loud noise going on until the early morning hours - people shouting, partying, etc (at some point, it sounded like there were about 20-30 people or so in the room above me having a party until about 2am). Obviously, the fact that I had to keep my windows open because of the lack of air-con didn't help. Next issue - mould (or 'muffa' in Italian): in my bathroom there were clear signs of mould on the walls - because of all the other issues, I didn't even bother to tell the hotel about this. Finally - management & staff: First of all, I want to emphasise that there were some members of staff who were perfectly friendly (and almost seemed apologetic at times about the state of this hotel themselves). But some of the staff (at breakfast, for example), clearly did not give a s*** about the guests and did nothing at all to help. The manager - and I am guessing a lot of the flaws of the hotel and the staff attitude stem directly from him - was completely disinterested in any form of criticism (or anything else at all, really). He couldn't even be bothered to look up and acknowledge guests when they walked past reception and at some point, when my colleague wanted his room keys, basically just threw them at him. When I told

Bar recentemente ristrutturato! Abbiamo provato a far colazione! Non c’è stato nessun miglioramento rispetto al passato! In cassa ti chiedono che tipologia di cornetto hai intenzione di mangiare ( farcito o semplice)! Se ti siedi devi pagare il servizio al tavolo! Al bancone ti fanno comunque aspettare per consumare! Personale in completa confusione e scortese! Non ci siamo proprio!

Hotel con vista bellissima sul lago. Piazza per il parcheggio comoda e sicura. Camera vecchiotta ma ordinata. Colazione ampia. Manca qualche sorriso in reception. Ma lo consiglio perché sempre i vecchi alberghi di una volta a misura di uomo. La mattina sono stato svegliato da operai che vi dormivano

Luogo con vista mozzafiato e personale piacevolissimo soprattutto i bartenders Emanuele ed Elisa e la cassiera Chiara che per professionalità e cortesia si erano già contraddistinti il giorno dell'inaugurazione.... Da consigliare....

Ottimo apericena, con cibi particolari e freschissimi ; cocktail davvero buoni. Il personale è gentile e preparato. La location è nuova e volendo si può stare all'aperto in un ambiente piacevole , soprattutto d'estate. Consiglio vivamente Daniela