Clarion Pointe Albemarle

the rooms had ants, the locks on the doors didn’t work. room key had to be deauthorized 4 times. staff was unfriendly & somewhT incompetent because they didn’t ow how to do the job they were given. the breakfast was unbearable & the manager had her puppy on the premises even though the sign said no pets allowed. there were no ice machines or vending machines & we have been overcharged & the management is refusing to ad it it & give me my money back. we checked out early because of the problems with the hotel & i was still charged fir a night i wasnt there twice. i prepaid fir 3 nights & paid up front & then after i left i was charged again fir the third night so honestly i am owed 2 refunds but the management keeps saying they cant do anything about that because they aren’t authorized to make adjustments so i just have to live with the overcharge i will never stay at a clairpoimt again & i will tell everyone i know to avoid it because it is not a good place to stay. the pool was unusable fir the kids. it was so small all you do was wave in it there was no swimming. so overpriced, not customer friendly, unhelpful staff, unacceptable accommodations. not worth the money or the hassle

The side door to the property wasn’t locked.The floors in my room were dirty.The bath tub was dirty.Trash outside not emptied and trash on ground.The phone in the room wasn’t plugged in and when I went to plug it in I found ants up against the wall.

Staff was awesome from getting me there when I got lost in town to knocking on my door for my wake up call because it wouldn't go through on their end. Only negative was shower head adjustment didn't work only pulsate, put it on anything else and it sprayed everywhere. It was so late I reported it in the morning and they advised they would have someone look at it. I would stay there again.

Did not like the breakfast everything else was fine.

Shower set-up was awkward. Broken window in room with blue tape on cracks. Ice machine broken all week on 1st floor.

They didn’t disclose renovations at time of bookin They are renovating. That WAS NOT disclosed when I booked or I abound not have booked! There were painted splotches all over, drop cloth/papers in the foyer, odd furniture in odd places, large boxes in the front and foyer. Just not a nice setting.