Hotel Ralitsa Aquaclub - All Inclusive Plus Aquapark

I had a delightful stay at Ralitsa Aqua Club! The hotel is nestled in a lush, green area, creating a tranquil environment perfect for a relaxing vacation. The rooms are spacious and clean, with everything you need for a comfortable stay. The Aqua Park is the star attraction, especially for families. The variety of slides and pools provided endless fun, and the entire area is well-maintained and safe. The buffet offered a wide range of dishes, ensuring there was something for everyone to enjoy. The staff were friendly and always ready to assist, making my stay even more pleasant. Overall, Ralitsa Aqua Club is a great choice for a fun-filled family getaway!

I will be quick: room full of spider webs and bugs( when we arrive) , next day cleaning lady left all garbage bags inside room, pool 3 days never was cleaned, for the free bars you have to wait 20-30 min to take a juice, total disappointment im sorry to say this but this is reality.

When we arrived we were given our armbands and sent to our booked “villa” .. this is where the issues started.. the “villa” was definitely not big enough for a family of 5 and was only stocked for maybe 1 person, it took us a while to realize that there was no door on the shower room meaning that we were “in show” to the rest of the family once we stepped out.. the villas look very dated and are very cramped we then went to reception to complain who then moved us rooms the day after.. The rooms we moved to were on the 3rd floor meaning we had to carry luggage and our child/buggy.. up/down at least one flight of stairs to the lift by the bar and if the lift wasn’t working (which happened at least 5 times in the week we were there) we then had to walk back up those stairs to the other lift by reception and then walk half way round the hotel to our room. The restaurant is also 100m walk from the hotel, don’t think about trying to walk in 1 minute early, you are arrogantly told to get out until they open.. food is of very poor taste and quality often meat wasn’t cooked properly, no one of us got sick luckily, fighting with other customers about the amounts they took also happened when children of families took 6 pieces of meat or pizza with their grubby hands or adults stacking 20 slices of cake and half a tub of ice cream on a plate and then leaving most of it sitting there untouched and leaving.. when it came to the end of breakfast or dinner staff would turn the lights of leaving everyone eating in the dark.. AC units are moldy and leak all over your balcony Reception staff told us we could change money at the bank in town.. come to find out there is no bank.. and we could change at the hotel on the other side of the pool. the only thing saving this hotel from a 0 is the cleaners who replaced our towels and vacuumed everyday and the fact that the Aqua park was included in the price we went in 2019 and it was excellent.. now, sadly we’ve decided never to return here. Sorry