Ourabay Hotel Apartamento - Art & Holidays

An old but clean hotel with 5-star service, especially from Bruno at reception. Bruno was incredible during our stay with good recommendations for restaurants, places to visit, extremely friendly, always ready to help despite being busy as there is only one person at reception and always with a smile. The only downside to our stay was that the bar didn't open during the day/night, even though it was New Year's Eve, but the buffet breakfast exceeded our expectations.

The hotel is very dated but it's very clean. Had some problems with noisy customers but the hotel sorted it out straight away. The staff were very helpful, friendly and courteous. The breakfast was standard. It is located on a main road but with the door closed was fairly quiet. Would definitely stay there again

Fantastic location next to supermarket, strip 5 mins away. Beach 20 mins walk. Duplex room was good, 4 beds. Clean and tidy. Pool freezing. Zero tolerance to noise which suited us as it was so quiet for sleeping. No noise at night time. Definitely recommend

It feels a bit mean to only give it 4 as on the whole the service was really good. I was a bit disappointed at the lack of choice for breakfast, maybe because it’s low season I don’t know. I had to choose either English or continental the day before along with the time I wanted it. I was expecting a buffet where you can eat what you want when you want. That being said, they bent over backwards to make sure I had a good veggie breakfast and were really lovely people. The cleaners changed my towels daily I think, but the cleaning was disappointing. Maybe because I kept the room clean and tidy I don’t know, but there were clumps of hair on the balcony for a few days which put me off using it. The reception staff were really helpful and very quick to respond if I needed anything. To be clear, I didn’t report the hair on the balcony but was hoping the cleaners would remove. The apartments are quite dated but comfortable and well equipped. The tv only shows BBC news or US news channels and MTV in terms of English TV although some English speaking films have subtitles. The location is close to the strip which has a stunning little beach at the other end, and about 40 minutes walk from the old town.

Lovely apartment with comfortable double bed. Daily cleaning, well equiped. Good pool with plenty of sunbeds. Friendly, helpful reception staff. Good value. Located within easy reach of restaurants, supermarkets and The Strip. Easy to get into the old town as well.

We were a group of 3 girls. Staff are excellent and polite. Room was basic, but clean and big enough for 3. Security at night are polite. Pool clean. Pool staff and pool bar staff excellent. Ideally located to new step. Great British pub across road Fat Cats. Excellent Indian restaurant around the corner Clay Oven and a short taxi to old strip or a 20 minute walk. Would definitely recommend this hotel.