Sao Rafael Suites

Es un hotel muy familiar y tranquilo, mucho turismo inglés, no hay animaciones ni nada para jóvenes, no lo recomiendo para la juventud, en tema de comida muy poca variedad, y comidas repetidas,también he de decir que hay mucha limpieza, pero eso sí tener cuidado donde reserváis porque yo reseerve por aquí el todo incluido y resulta que si no reservas por la página oficial del hotel no te entran todas las bebidas no se porque… la verdad que para ser un 5 estrellas deja mucho que deseear!

Disappointing Stay at NAU Sao Rafael Suites While the bedrooms at NAU Sao Rafael certainly offered a generous amount of space, unfortunately, the quality of the accommodations left much to be desired. The balcony doors proved to be a daily struggle, stiff and difficult to manoeuvre. Stepping onto the balcony itself was equally unappealing, as it was noticeably dirty and showed signs of disrepair, with elements appearing to be falling apart. Inside, the poor quality continued with the beds. One side of our bed had a significant structural issue, causing a noticeable slope that made for an uncomfortable night's sleep. Adding to this discomfort were the pillows, which offered virtually no support. When I raised this issue with the front desk, I was simply informed that no alternative pillows were available, which was quite disappointing. The bathrooms, while spacious, lacked any form of ventilation, the in-room fridge was out of order, with a freezer door that wouldn't close properly, resulting in any refrigerated items becoming frozen solid. The pools were indeed large, but sadly, they also suffered from poor quality. The sun loungers were filthy, and a number were broken. The pools were dirty, which deterred us from taking a swim. The food offered was of acceptable quality, although the repetitive nature of the meals became tiresome. On occasion, the fruit selection appeared to have been sitting for an extended period, becoming soggy and unappetising. The desserts, however, were a pleasant exception.

Superb team that were friendly and understanding, really looked after us. Clean hotel in a great location near a few beaches and a short uber to other locations like the marina, shopping centre and old town. Thank you Team Nau Sao Raphael!