Hampton Inn & Suites Albuquerque North/I-25

There was a friendly helpful staff. The facilities were very good, but I feel there needs to be more charging outlets [usb ports]. Breakfast was well balanced, I appreciate that.

Clean & comfortable hotel when we were traveling through New Mexico. Large parking area was a concern for us since we were pulling an equipment trailer but there was lots of parking available. Convenient location with a couple of restaurant choices within walking distance. A great Hampton Inn.

Basic provisions were acceptable with common amenities. Breakfast had good options. Low rating due to limited area for family (there for reunion) to gather/chat during breakfast and pool opening too late. I spoke with management that 9:00 a.m. was too late for a morning swim/hot tub. She was clear the hotel doesn’t intend to change pool times and wouldn’t accommodate an early morning swim/hot tub. If this is important to you, not the best choice to stay here.

We stayed here on 7/16 in room 405. It was our second stay at this hotel. The check in and out staff were very good and efficient. Our room was good sized, clean and quiet. The bathroom had plenty of counter space, a tub/shower combo with decent water pressure . The toiletries were in large bottles attached to the wall. The room had a fridge (no freezer), microwave and coffee maker. The beds were medium firm and had full sized pillows. We found the WiFi slow for checking emails and web surfing. There is a business area with a printer (handy for Boarding passes), a small store area and good sized breakfast area. There is plenty of parking but the parking spots are narrow, a full sized pick up fills it line to line. Breakfast was good, typical of a Hampton but well stocked and the sitting area was policed well. The hotel is within walking distance or a 1 min. drive from P F Chang's (the parking lots connect). We enjoyed our stay and would stay here again.

Been staying here yearly for almost a decade. Tried the other Hilton family hotels in town before settling in on this one. The women staff are so friendly, nice and helpful. The rooms are comfortable and public spaces are good too. There is a laundry room, exercise room, and a computer room.

Stayed here for 2 nights on business. I was a little worried about being so close to the highway, but my room was quiet and worked for what I needed. Room was clean. Staff were friendly. Free breakfast was the normal Hampton Inn breakfast. Hotel is walking distance to PF Chang’s and a brewery.

We stayed here one night in late March on our way north, after snowbirding in the Phoenix area. This is our 6th time staying at this hotel. Reception was quick and friendly. The room was quite large - bathroom large and well it. Bed was large and comfy. Wifi worked perfectly. Morning breakfast was good - standard Hampton fare. Ample free parking. Checkout was quick and friendly. The price is getting a bit high, but all in all a typical, very good Hampton stay.

My wife and I typically stay at Hampton Inns in our travels. We went down to the Phoenix area and stayed in a Hampton on the W side of Albuquerque on the way down, and at this one on the way back home. The first was fine, this one was great. It’s subtle things that separate one stay in a hotel chain from another, but Hampton Inn N I-25 was just nicer, quieter, maybe a bit cleaner.

BED BUGS! I am in town for work and had 5 nights reserved in this Hampton Inn. Upon check-in I pulled up the corners of the mattress and pulled back the sheets and didn't notice anything out of the ordinary. Woke up the next day with one bite but didn't think much about it. The 2nd morning I woke up at 4:30am covered in bites. At this point I pulled back all the sheets and mattress cover and found two bugs running across the mattress, as well as other evidence of bed bugs (e.g., blood spots, eggs, exoskeletons). Immediately called the front desk and asked to be booked into another Hilton property in ABQ. I was given a list of properties but no effort was taken to actually find me new accommodations. The hotel gave me the option of taking one night off my bill OR issue me a gift certificate for one free night at another Hampton Inn. Hilton corporate followed up with an email to see if my concerns were adequately addressed. I said no, one free night wasn't even close to compensating me for the trouble of finding a new hotel, dealing with 20+ bites, and having to clean and sanitize all of my personal belongings. They responded by confirming that I've been given one free night, apologized for the inconvenience, and said that I need to deal with the hotel directly because "Unfortunately, we are not able to play an active part in any proceedings with respect to matters involving bed bugs". Essentially Hilton corporate takes no responsibility for the condition of the brands under their umbrella. I also asked what steps would be taken to mitigate the bed bug issue at this property, and what Hilton does in general to mitigate bed bugs. They were silent on that. For reference, I'm a silver elite member and have spent 16 nights total in Hilton properties this year, both work and personal. I should also mention that this property was in pretty bad shape. In my experience, Hampton Inns have typically been we'll kept; not this property. Torn carpet, banged up furniture, dirty bed skirts, dirty floors, non-working pool and hot tub. This is all too bad really. I've generally enjoyed my experiences at Hilton properties but the way this incident has been handled is making me realize that my business will be appreciated more at other hotel groups.