Helnan Royal Palestine Hotel - Montazah Gardens

Pretty good experience, i loved the location but i had to pay 100 LE at the gate to enter the Montazah area. This should be included in the hotel package.

宰客又對中國人不友好的酒店，預訂時大家要注意⚠️，他們的雙床房和大床房衹能住一個人的，多一個人住要多交錢！而且，前台缺乏培訓，一開始同意我們住兩人，一會又變卦讓我們多貼錢，補貼價格也是變來變去，預訂部經理特別強硬，對我們態度很不友好！幸好我們在攜程後台購買了無理由取消險，這家酒店是埃及全程不美好的回憶！

I booked a non smoking room and has smell of smoke when I asked to change the room fady at front desk said it is full couldn't sleep from the smell of smoking the breakfast was a kios , not clean I wouldn't recommend for any one Although they send me a cake at 12 pm at night when they know that it was my birthday

I CAN CALL IT WORST EXPIERIENCE EVER!!!!! It was on of my fav. Hotels , but today i experienced a weird situation one of the staff opened my room 3 am in the morning and was about to enter then he rcognized i'm wake up and there is a chair behind the door .. the chair fell on the ground and he closed the door ...... i called police and they said it was one if the night shift managers checking the vacant rooms and by mistake he thought my room is a vacant one !!!!!!!!!!! I can call worst experuence i ever .. i didn't sleep till the morning .. i disn't feel its a safe place ... Then in the morning i packed my bags and left the hotel Till me i can't imagine that a stranger was about to ente4 my room 3 am .... I CAN CALL IT WORST EXPIERNCE EVER

The only thing that kept me from giving the hotel a terrible rating was the front desk, housekeeping and beach team. Otherwise it was an unpleasant stay. I had a metal bar sticking out of the bathroom floor. Many staff expect tips; they won't leave after providing service unless you pay. The breakfast was very bad. The waiters serve certain guests who give them tips. It is very common for them to pass you in line to make a sandwich for a guest. The guests have no idea what respect for others means. Either they have not learned it or they think it can be bought with money. Its really sad to see a beautiful place like Montzah and the Palestine Hotel suffering like this.

I had a pleasant stay at this hotel, mainly thanks to its fantastic location, nestled between beautiful gardens and royal palaces, offering a serene environment. The lobby staff were incredibly friendly and helpful, making the check-in and overall experience smooth. While the hotel did feel a bit crowded at times due to the high number of guests in various areas, it didn’t detract too much from the overall experience. The standout feature, however, was the food—the selection was excellent, with a wide variety of dishes to suit different tastes. The rooms were decent in size, offering enough comfort for a relaxing stay. Though the hotel shows signs of age, it still maintains a good level of service and charm. Overall, a good choice for those seeking a well-located hotel with great food and friendly service.