Holiday Inn Express & Suites Chicago-Algonquin

Nice I like it

#好評#對安全性，房內採光，梳洗用品，鄰近店舖，防治蚊蟲措施，位置滿意；酒店性价比很高，位置很好，环境很好。早餐也很丰盛，员工很友好，作为holiday inn express来说很便宜了，好评！

Was contacted BY THE PROPERTY the morning of reservation regarding status of payment and while on that call, asked for availability of early check in by just 1 hour and was told no problem. So proceeded on a 3 hour drive there. Arrived at property and was told they knew nothing of such a promise or who would have even called me from their own staff despite showing them the inbound phone call. Was nearly read my rights by housekeeping manager suggesting per their website check in was the 3pm time (no kidding unless you have staff grant your request otherwise). Then was told room could be ready by 2:30…finally ready and checked in after 3:20pm … later than “posted time on their website”. Not cute and very accusatory to a guest the property reached out to in the first place and offered accommodations.

Everyone was friendly. The breakfast & its variety was very good. Booking the room and check in was extremely easy. The interior design & shape of the bathtub made it very slippery, which could lead to dangerous slip & falls. More adhesive non-slip pads could possibly help ?

The staff was very accommodating and the breakfast was very good. Everything was clean. We had a suite on the third floor, which was very nice used to live in the area and were visiting family.

The Manager Alison had a terrible, UNPROFESSIONAL attitude that really unacceptable, she was very Rude and uneducated on charges being applied to guest, she had a distasteful Demeanor about herself, she gave off unpoliteness unkindly, vibes as if something she was angry about, which didnt have anything to do with me. The cleaning staff and the young ladies that works under her that I had interaction with was very professional and willing to answer any question I had with great customer care, the manager need to be fired!!!