Plowsers
29 maj 2023
We stayed in a one bedroom apartment, it is really big, well equipped scrupulously clean. Location is good and is quiet. We didn’t use any of the facilities, breakfast ok - nice to have included as only there for two nights. Main bug bear is the booking process and bed situation for families - so be aware. Booking for family of three, put the requirements into the website and came back with an option and price. All fine - book. Then, even though we had booked for three, there was an added €50 for use of the sofa bed. When we arrived, very late, a cot bed had been put out in our room - for a 9 year old (which they knew age at booking) and not the full sofa bed. We moved the cot bed and child couldn’t fit as really for a 3/4 year old. Mentioned this to reception, along with the fact that there should not be an added cost when you put the number of people in the search. The full sofa bed was done for the second night, though child had decided to stay at grandparents instead. Two recommendations: 1. Change website so extra charges are clear at booking for included children 2. Take account ages of children for what bed to use. This would save irritation by customers. Unlikely to stay again as this has all been said directly to the team and been met with rude replies.
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