Kazakhstan Hotel

I arrived the hotel at 1300 and approach reception, the male staff just told me 1400 check in time. I understand the hotel got it's own policy, but most other hotel will still try to check if any room available as many client will check out early. I am disappointed the staff doing nothing, no smile, no apology, no trying to check.

Breakfast is amazing. The rooms have stunning views. The staff are somewhat helpful but their internal WhatsApp is terrible.

I stayed at this hotel, and without exaggeration, it was the worst hotel experience I’ve ever had. The bathroom had a serious leak — water was coming out from beneath the bathtub and flooding not only the bathroom but even part of the room. I reported the issue to the front desk, and a maintenance worker was sent. He removed the bathtub and turned on the water for less than 30 seconds before concluding that there was no problem, blaming it on how I used the shower. There was no proper inspection, no repair, and not even the courtesy of an apology. To make matters worse, the door lock was broken. When I reported this, I was simply told, “It’s fine, the door auto-locks.” But it clearly wasn’t functioning properly, and I had to use my own portable safety lock to feel safe in the room. One of the window panes was also cracked. For a hotel that is supposed to be among the most well-known in Kazakhstan, I was shocked by the lack of basic maintenance and responsibility. The technician who came only spoke Kazakh, and although I’m a foreigner, I made an effort to speak Russian — yet we still couldn’t communicate. Why wasn’t any staff member present to help translate or assist? No one offered to change my room. No one showed any sense of responsibility. I paid a fair amount of money for this stay, but the service was completely unprofessional. I would strongly advise solo travelers — or anyone who values safety and basic accountability — to avoid this hotel. I truly regret choosing it, and this experience left me with a very negative impression of my trip.

Very conveniently located - very helpful staff- good breakfast with long hours until 11am

outside look abit old but it is decent and good. good breakfast spread. Hotel is cheap overall.

The Kazakhstan hotel is centrally located. Metro station is within walking distance. But the room is outdated. Breakfast is good