Kazakhstan Hotel

Very nice hotel in a good location. The room was big and comfortable and the breakfast buffet was worth the price.

I arrived the hotel at 1300 and approach reception, the male staff just told me 1400 check in time. I understand the hotel got it's own policy, but most other hotel will still try to check if any room available as many client will check out early. I am disappointed the staff doing nothing, no smile, no apology, no trying to check.

I stayed at this hotel, and without exaggeration, it was the worst hotel experience I’ve ever had. The bathroom had a serious leak — water was coming out from beneath the bathtub and flooding not only the bathroom but even part of the room. I reported the issue to the front desk, and a maintenance worker was sent. He removed the bathtub and turned on the water for less than 30 seconds before concluding that there was no problem, blaming it on how I used the shower. There was no proper inspection, no repair, and not even the courtesy of an apology. To make matters worse, the door lock was broken. When I reported this, I was simply told, “It’s fine, the door auto-locks.” But it clearly wasn’t functioning properly, and I had to use my own portable safety lock to feel safe in the room. One of the window panes was also cracked. For a hotel that is supposed to be among the most well-known in Kazakhstan, I was shocked by the lack of basic maintenance and responsibility. The technician who came only spoke Kazakh, and although I’m a foreigner, I made an effort to speak Russian — yet we still couldn’t communicate. Why wasn’t any staff member present to help translate or assist? No one offered to change my room. No one showed any sense of responsibility. I paid a fair amount of money for this stay, but the service was completely unprofessional. I would strongly advise solo travelers — or anyone who values safety and basic accountability — to avoid this hotel. I truly regret choosing it, and this experience left me with a very negative impression of my trip.