Kazzhol Park Hotel Almaty recensioner

Excellent service, and staff are very nice. Very good location for travel around.

Very nice, thanks a lot.

酒店的地理位置不錯，旁邊是個街心公園，環境很幽靜。餐廳外綠樹成蔭，很漂亮。 房間也不錯，設施很新，簡約大方風格，有浴缸。 前台服務很熱情。餐廳服務人員也很好。早餐很豐盛，比較富有本土特色。中午的漢堡也很好吃。 整體來説不錯。我覺得類似於國內的亞朵。

房間乾淨，和圖片一樣，地理位置好，出行方便

Отличный отель, хорошее расположение в центре города, хорошие завтраки.

Отличный отель Не хватает только кофе машины с бесплатным кофе на ресепшене

酒店很不錯，精緻，服務周到貼心，感覺比國內四星標準好一些，前台英文很好，溝通沒有問題，但都不會中文。年輕的工作人員基本都會一點英文，年紀大的就不行。挺多外國客人入住：歐美，印度，韓國等等。 酒店在市中心，周圍有很多餐廳咖啡館，還有一個比較大的商場。距離幾個主要景點也都不遠，非常適合city walk。 房間乾淨温馨，套房很寬敞，晚上也很安靜。早餐也挺豐富，基本是西式，俄式和哈薩克式食物，但也吃的很舒服了

房間小了一點

Все хорошо

очень приятные впечатления, современно, чисто, и очень приятно

편안하게 지냈습니다.

衞生一般，地段比較好

This hotel boasts nice facilities and amenities, modern decor, and comfortable orthopedic bed and pillows. Some minor issues could use improvement, such as inconsistent shower water temperature and minor breakfast issues (omelet chef left station unattended to go to market). However, the real disappointment came from the front-desk staff’s subpar customer service and poor coordination. After we returned a half-raw chicken Kiev, the restaurant manager courteously offered to waive the charge for the entire dinner and provided a complimentary dessert as an apology. We thought that was very gracious and accepted the apology. Unfortunately, the front desk refused (to the point of harassment) to honor this gesture during checkout, leading to a very unpleasant and completely unnecessary billing dispute. They also insisted on charging us for beverages we had brought ourselves, mistakenly assuming they were minibar items (even though the minibar did not even stock these items). To elevate the guest experience, this hotel would benefit from enhanced staff training, particularly in customer service and communication.

The rooms are nice and clean and have a dressing area. There is a good working wifi, in room safe and minibar with even beer, but no bottle opener. Luckily we have one in our travel essentials. For a short time the electricity went out but it was soon restored. However, this is more a problem for Almaty than for the hotel I guess. There were also no soft tissues in the room (no disaster). The breakfast buffet was average. Service is good.