Northumberland Heights Wellness Retreat & Spa

This hotel - spa is located on a isolated road and has quiet surroundings. Our room was large, the bed comfortable but all pillows were too large for the pillow cases and hard. The reception staff was courteous but did not tell us important information such as breakfast time and most significantly, that we needed to place the card on the door to indicate that we wanted to room to be cleaned. As it was winter, our outdoor shoes left dirt and salt residue on the entrance floor which led to the closet and bathroom. We had assumed that like other hotels, cleaning would be done every day unless we had specified otherwise. Breakfast was good and the service efficient. Unfortunately, the price was set to high for comparable hotels.

The room was dirty, the shower drain had hair showing . Stains on the floor and in the massage table. The breakfast was quite disappointing. The hasbrown was out of a frozen box, undercook, the egg was cold. The property is nice and quite

We stayed for one night as we needed somewhere to stay on our way somewhere else. I wasn't sure what to expect, as this property is listed as high end and luxurious, but it wasn't quite so. It was clean, and the staff were friendly. The food was also very good but portion sizes could be bigger. I am not a big eater so one slice of toast with my avocado toast breakfast was ok, but for a man it's definitely not enough. The property is a old and charming, but could use some updates, however it was clean. There were 3 outdoor hot tubs but the jets didn't seem to work properly on either of them. For a spa location, that would be a huge downfall for people booking this place for the spa facilities. One thing I thought was nice, but also odd - when we arrived they handed us each a cup of piping hot tea. Which is a nice idea, except that we still had luggage in our hands and I was actually afraid I would spill it on myself. She then did a quick tour of the property - while we were carrying our luggage AND hot tea! Again a welcome drink is a nice idea, but maybe better to bring the tea to the room after the guests get settled. - all in all a nice stay, thank you for the hospitality!