Grand Alora Hotel

My feedback solely for the hotel Owner! They must invest in Maintenance and Repair heavily and immediately or Risk hotel closure as many guests like me will never repeat the visit again. You have fantastic and committed staff who despite the continuous complaints from guests, were still smiling! How much is their Pay, I wonder for still working in this deteriorating hotel. I had a few complaints about the room, quickly the staff attended. Superb, but there were some long term problems, apparently no hot water already for sometime! They will bring bucket of water for you to shower! But the timing only in the evening not morning! My toilet ceiling was leaking as per photo, can you imagine what kind of water dropping on your head.

Good location.. near all the amenities.. good breakfast with many of food varieties.. this is 2nd time stay here.. will repeat again soon

Good location...view from the highest floor also nice Value foe money

Cleanliness not really in good condition at the toilet. Others good. Breakfast just nice.

Hotel was ok since the price was reduced. But it was poorly maintain. The cupboard was chipped, the shower drain was clogged and the towel need to be change. The room a little dark and need to have more lighting. Parking area need to readjust, big car have problem getting into the slot

The stay was okay but has deteriorated over a year as compared to my last trip in Dec2023.  The room is dark (prefer more white light). This time I realized that there was no fridge in my room. The curtain rail is falling, the toilet shower glass door cannot close properly, and lastly water drainage system is flowing very slow.  Breakfast was not good.  Pros: the room is big and bed is big. Aircond is cold enough.