Quality Inn & Suites Altamonte Springs Orlando-North

The lobby was closed for construction so you had to check in through a little window. When I booked my room one of the reasons I chose this place is because it said it had a free breakfast. There wasn't any breakfast at all because the lobby was closed. When I asked for a late check out I was told that would cost me for that. I suggested they do it for free since I didn't get any breakfast and they just looked at me and said you have to pay for a late check out. I was checking out on a SUNDAY, you know when most people do, when the hotel is probably the slowest. I could understand a Friday or Saturday but not Sunday. I have never been refused a late check out and have never paid for one. The exhaust fan in the bathroom was so loud i probably woke up everyone in the rooms around me. On Friday night there was a group of younger kids making a lot of noise by the pool (right outside my door) once at 2:20 am and then again after 3:00 am. I, not your employees had to go out there and tell them to quiet down. All in all one of the worst hotel stays I have ever had and I travel quite a bit.

COCKROCHES!! Killed at least 10 in our room on a 2 night stay. Room appeared clean and updated but they have an infestation problem and the bugs are not afraid to come right out in front of you in the room. Easy fix if they would spray after every guest, set up traps, and make weekly guests leave their room to spray. Cheap owners. Florida inspector was there one moring checking their breakfast area. Unfortunately they only inspect empty rooms during day. She said to make a complaint. I've stayed in several hotels traveling throughout Florida and this is not normal. Nice tile and lobby but food cockroaches not palmetto bugs.

Even with a very late check in the staff was helpful and friendly and quick. Room was clean and pillow topper on the bed was very comfortable. Plenty of clean towels in the bathroom.