La Quinta Inn & Suites by Wyndham Alvin

Elevator out of order. My entry light to room out and ceiling fan did not work. We asked front desk and said we're going to look at it but no response or update.

It was an average hotel. Didn’t like that it was close to train tracks. Could hear the train whistle in the early morning hours.

I WAS CHARGED ON MY DEBIT CARD.THAT I PROVIDED FOR THE E DAY STAY! SOMEONE CHARGED MY CARD BEFORE I CHECKED IN.THE MANAGER THAT CHECKED ME IN CHARGED ME AGAIN .EVRN THOUGH I SHOWED HIM I HAD BEEN CHARGED $362 FOR THE ROOM.I HAD TO PAY WITH A DIFFERENT DEBIT CARD!!!!

Walking into the hotel, the lobby was bright and clean. The smell of orange scented cleaning solution was strong but not overwhelming. When checking in, the receptionist informed me that I owed a ‘hotel service fee’ that was not included in my online charge. I told him that I would not pay this fee and to cancel my reservation; I would go next door to the Holiday Inn (they share a parking lot) if the hotl was going to charge me this additional ‘hotel service fee’. He changed his mind and decided not to charge me this hotel service fee. When the elevator door open to the room floor, we were greet with dogs barking.

Check in attendant you could not understand him then they charge a 4 surcharge and can’t explain what it’s for!

Stay at the Holiday Inn Express, not here Do not stay here- go to the Holiday In Express next door. Our trip started with trying to check in at 8pm & there being a sign on the front desk saying they would be back later. We waited 20 minutes, called and got someone but had to wait longer until they were back. We booked a suite so my baby could sleep in the living room portion. The air conditioner didn’t work in the bedroom, there was no soap/shampoo, etc in any of the dispensers & overall it was just dirty- stains on the couch, unknown substances on the floor on the bedroom carpet. Walls have had adjustments like the curtains being taken down and not repainted so there are outlines of all the old rods, etc. We asked for our air conditioning to get fixed & the guy just stared at me & finally told me the air was new. I asked him to still please fix it bc it wasn’t working, neither was the ceiling fan. When we returned, he said the AC was fixed but turns out it must be an electrical issue bc it went out again moments after we returned to our room. We left a night early & just ate the cost to move to another hotel. Save yourself the energy & just stay elsewhere.