Penina Hotel & Golf Resort

I like to have hot water kettle in room whick was missing

This once excellent hotel needs a full revamp. Money needs spending on both the hotel and golf course, it's run down and under-staffed. Noisy large groups at breakfast, dishes left on table for ages and worst of all the servicing of the rooms. Basic things like no sheet change in 5 nights, floor nor balcony swept not even once. Worst of all was the beds not being made, the maid simply pulled the duvet over the bed and I guess threw the pillows from somewhere across the room. We complained to reception but things continued in exactly the same manner, though on the last night (Sunday) the bed was at least straightened.

What must have been a magnificent complex when built in the 1960’s is now showing its age both in design and maintenance. The one thing that is probably the same is the friendliness, helpfulness and competence of all the staff. They were all without doubt wonderful! The rooms are quite small but bed comfortable. Bedside light switches some way to reach and water pressure pretty awful. Major problems is the almost non existent WiFi in our room - apparently just changed suppliers who do not respond to emails! Downstairs area are vast and tiled meaning normal noise levels are highly exacerbated! Indeed more so by some of male golfers - English of course - drinking outside after their morning round and being so overwhelmingly noisy - especially as they left to wreak havoc on some poor undeserving town! Bar service for pre dinner was chaotic and service slow but the buffet dinner was really good which could not be said for the Italian dining which in itself is in a magnificent setting! As buffet (and Italian) was closed on Sunday - did not know that! - we ate in the lovely club room. We each had the crab starter whereas one between two would be more than sufficient - tasted very like blitzed crab sticks in mayo? - and burgers which were the best we have had in a very long time!! Special shout out to the guys at the pool who were great, the pool enormous and the beds super comfortable! Just a shame the place looks - even the front of the hotel facing the pool - in need of a lot of money spending on it to bring it up to modern day expectations. If we were to go back to the Algarve, this hotel would certainly be considered and, if that money was spent, be a certainty for a return visit!