Amalfi Luxury House

I didn't make it, hotel doesn't have 24hrs front desk

お部屋はとても綺麗でした。 受付までの道が結構しんどいです。急勾配な階段でした。 メイン通りから曲がる場所は分かりにくいですがGoogleマップでルート検索すると辿り着きます。 口コミで確認はしてたので、翌日宿泊予定だったナポリにてキャリーケースを預けて、一泊分のみの荷物を持って行き正解でした。あの階段をキャリーケース持って運べない、、、し、運んでくれる人は居ないようでした。 チェックインの受付の方はその日のチェックイン予定が終わったら居なくなるようです。 部屋のエアコンから水が垂れてきて対応に困りましたが、ワッツアップで確認。24度以下に温度調整すると垂れてくるとのこと。それをお部屋案内の時に教えてくれたらもっとサービスとしては良かったと思いました。 冷蔵庫にドリンクなど置いてますが、硬いので開ける時は注意です。勢い余って、瓶のドリンクが落ちて割れました。

Well cared for 8 room B&B, large room with a queen size bed and all of the basics. No extra frills but everything in good working order. Modern bathroom with basic toiletries. Major catch: you have to climb almost 110 stairs to get there, a mix of narrow steep alleyways and regular stairs. Very nice breakfast served in the rooftop terrace, weather permitting. Major complaint: reception clerk smokes all the time and the fact that he opens the only window in the lobby area makes the smell travel towards the rooms, a definite drawback for us non smokers but apparently not something locals care about or are embarrassed about. Loud upstairs guests made it impossible to rest on New Year's afternoon, so not very good noise insulation. But all in all a nice place to stay.

Amalfi is beautiful. There must be many lovely hotels. Be careful about this one. We were put in a room up under the eaves of the roof. (There are two in the hotel, be aware.) The room is quite large but two-thirds cannot be used. In most of the rooms if you stand upright you will hit your head. And in almost the entire room there is a risk of hitting your head on one of the many many rafters. The bathroom is entirely unsafe. The risk of hitting your head is very great. We suspect that the room violates any reasonably building code. If it is not illegal, at the very least, it is not safe. Avoid this hotel.

We had paid about 1 month and a half before our honeymoon over 700usd for 2 nights in a deluxe room with a balcony. Upon arrival on our honeymoon, the girl at the front desk brings is to our room, which is even less than what I would consider a standard room with the ceiling at a Complete slant I am 5foot 1 and I couldn't even stand up straight ..imagine my 6 foot husband. We realized this cannot be the deluxe room at 350usd a night that we paid for. She says the notification she got was for a standard room, so we show her our email of confirmatiomation and even call our vacation agency and they confirm as well it's a deluxe option they sent them. We asked the lady to show us the email she got and she did not. She started telling us that the deluxe rooms are all booked and the standard is all they have anyways. We were very upset and they had 0 empathy. Anyone would be upset if they paid for something so expensive and receiving not what they paid for, like the owner told us "money first". She then called her manager or whoever this man was, and he was so aggressive also I am italian and they didn't know I understood everything they were saying to eachother. He offers to my husband to give us a suite the second night but the first night we have to stay in the standard room. So we hung up with him decided to take the night to think about what we are going to do. Also upon booking we didn't realize we booked and had to check out on shabbat so we also needed to add an extra night. The next day we went to talk to the girl said ok well take the suite tonight like the manager said yesterday and also we want to add a night. When she gets the manager on the phone he starts giving us a whole store "yesterday was yesterday, today is today" also his exact words "first what is important is the money, then its the client"....we are business owners of multiple businesses in canada, this is the WORST thing a business owner can say to a client, how do expect money when you have unsatisfied clients? Ur clients is what brings you money. Your clients are the reason for your business to even be running. They also forced us to write an email to ******* saying everything is okay and we got a room (Assuming to cover themselves). Throughout the rest of our stay, it was such a undesirable situation being around the staff. The place is nice (minus the 101827202 steps to get to it) to bad the people running it aren't so charming as the rest of amalfi is. There are a bunch of hotels near the coastline, check those out first!

Most terrible experience! We booked a delux room with terrace for our honeymoon and they over booked and gave our room to someone else. They even lied saying ******* gave them a reservation for a basic room and wont even show me the reservation confirmation. After speaking to the manager Gerardo, the only thing he wanted is me to write an email to ******* saying everything was fine to give me the day after the room that is now available that i originally booked if not he wouldn't give it to me, and he told me the most important thing for him is the Money first and then the client satisfaction. He cares more about money then making sure that the client is happy. When i was trying to solve the issue with my travel agency the day i got there, the receptionist Anna just got up and left for the day. She didn't care to solve the issue, she just got up and left, i never saw this in my life, liars, theives and they do it in your face without even caring. Make youself a favor not to book this place.